Reviews of SkatePro
"Skatepro has great customer service, and fast shipping! 10/10 would buy again." | |
Joy Hoisington | 29/09/2020 |
Verified Buyer | |
"Possibly one of the best experiences I have had when purchasing something online. So easy and transparent. An honest and trustworthy brand and my board came earlier than expected! Exceptional quality. To say I'm thrilled is an understatement" | |
Roisin McGregor (Little Island) | 29/09/2020 |
Verified Buyer | |
"Great service - and products - this was my first time using SkatePro - but I doubt it will be my last. Great selection of products that suit all levels - from absolute beginners to the more advances skaters - love my new board." | |
Jude Greene (Skerries) | 29/09/2020 |
Verified Buyer | |
"Awesome skating everyday now thanks to these guys" | |
Simon Markey (Dublin) | 28/09/2020 |
Verified Buyer | |
"Good service" | |
Simon Walshe (Kilkenny) | 28/09/2020 |
Verified Buyer | |
"Superb! Stellar! Perfect, fast shipping, good communication, Thanks very much!" | |
J.R. T. (North Troy) | 26/09/2020 |
Verified Buyer | |
"The sizing chart was way off and now I have to pay $20 to send them back...not a happy camper" | |
Hannah B. (El Dorado Hills) | 26/09/2020 |
Reply from SkatePro: Thank you for your review. We are really sorry to hear that you had this issue with your skates. We will reach out to you directly to get to the bottom of this and find a solution. /Abigail |
Verified Buyer | |
"Great customer service, fast shipping. Will do business again" | |
John Asaro (Farmingdale) | 24/09/2020 |
Verified Buyer | |
"Would buy here again. Delighted with pur hockey sticks and balls 👍🏻" | |
Aoife N. T. (Galway) | 22/09/2020 |
Verified Buyer | |
"Usually we have a great experience with fast shipping and reasonable prices. However their customer service with returns is lacking. Had to pay for shipping three times (received, returned, receive new) and lost my combo discount in the process." | |
Virginia Taylor (Anchorage) | 22/09/2020 |
Reply from SkatePro: Thank you for the feedback. I have sent you an email discussing the next steps with this and apologize for the inconvenience with your returns. Seeing as the product size guide was to blame I have provided some credit for your returns. If you still have any further issues please reply to the email and we will be happy to assist you further. /Adam |
Verified Buyer | |
"The sizing chart resulted in the purchase of skates that fit perfectly the first time--no returns or exchanges needed. The website it easy to use, and shipping was as expected." | |
E. Smith (Mount Vernon) | 22/09/2020 |
Verified Buyer | |
"I was able to recover my size pretty easily and the chart is on point. Checking out was a breeze and shipping was surprisingly fast considering I’m on the other side of the globe." | |
MArco Aguilar (San Fernando) | 21/09/2020 |
Verified Buyer | |
"Excellent!" | |
Terry McPherson (Greenville) | 21/09/2020 |
Verified Buyer | |
"Easy to purchase and came pretty quick." | |
Rawel M. (Deltona) | 21/09/2020 |
Verified Buyer | |
"Overall very happy with products purchased from Skatepro. Have had some issues with shipping and most recently with scooter wheels but will come back again." | |
Matthew Borden (Beaverton) | 20/09/2020 |
Verified Buyer | |
"The shipping estimate was a lot longer than expected. I did not know they were coming from Denmark until after I ordered. (To be fair, UPS's sorting facility in Germany did break down, but even adjusting for that it still took way longer.)" | |
Rain G. (Redmond) | 20/09/2020 |
Verified Buyer | |
"All good other than the bubble in my grip tape. Thanks for sending swag with my order." | |
Michael Hardy (Merrifield) | 19/09/2020 |
Verified Buyer | |
"Happy with most of my purchase, I just unfortunately only had one item that didn't fit well. Returning the item is too much of a hassle. For the distance and current times I'm surprised at how quickly everything shipped and made it to me." | |
Rachel H. (Murrieta) | 18/09/2020 |
Verified Buyer | |
"Everything went smoothly and Im happy overall with my purchase!" | |
Shandi Walthall (Saint Louis) | 17/09/2020 |
Verified Buyer | |
"Amazing customer service!" | |
Clark Reno (Anchorage) | 17/09/2020 |
Verified Buyer | |
"Excellent interaction with SkatePro. I love that they had skates I considered in stock and in my size. Many of the other options were on pre-order and I didn't want to wait a few months. Delivery time to the east coast in the US was very reasonable and the ordering system was responsive and emailed me tracking and any other necessary info. The website is great and had lots of info and good review volume for me to make a purchase sight-unseen. The skates fit me perfectly thankfully. I was worried about that but the split sizing in my case was ideal. I'm an 8.5 and the skates were 8.0-9.0 US. Very happy and will defintely order from SkatePro again for my inline skate needs." | |
Alexander d. (East Windsor) | 17/09/2020 |
Verified Buyer | |
"I was extremely frustrated by the way this website displayed their sizing. The first pair I ordered were too big because it wasn't obvious that the women's skates were being sold in men's sizes. Then the second pair I ordered were too small, even though this time I measured my foot exactly and followed the websites suggestion to go a size up. Since the shipping and delivery fee is so expensive I am really frustrated that they have not figured out how to better display their sizing. I was so excited to receive these skates and am bothered that they don't appear to be thinking about their international customers when putting their size chart up. It seems like many others have had the same problem as well." | |
Jessica Kubert (Chicago) | 17/09/2020 |
Reply from SkatePro: Hi Jessica, Thank you for your feedback.👌 I am very sorry about the situation. I can see that my colleagues have provided you with a free return label as an apology. When it comes to sizing, we try to be as clear as posible by incorporating our customers' feedback into the sizing guide and mafucaturers recommendations. I understand that this is not always very clear, that is why you can always reach out to us as we are very happy to help you choosing the correct size. /Vesta |
Verified Buyer | |
"everything is just as described, for amazing prices with fast shipping. i will definitely purchase from here again when i need new stuff!" | |
E. Harper (Fremont) | 17/09/2020 |
Verified Buyer | |
"Great experience!!" | |
Jean Lopez (Bronx) | 17/09/2020 |
Verified Buyer | |
"Initial stock issue was quickly resolved by SkatePro who were very helpful and went above & beyond to remedy." | |
Ian Pillion (Athlone) | 16/09/2020 |
Verified Buyer | |
"Very good service" | |
Oisin Brady (Dublin 14) | 16/09/2020 |
Verified Buyer | |
"Good, fast," | |
Niall Johnston (Cavan town) | 16/09/2020 |
Verified Buyer | |
"Maxxum edge 125mm seemed used. Had starches on it. One is deep into the metal on the clip. But doesn't effect skate. Paid full price. They are based in Europe. Don't feel like paying for that return and want to skate. Wont buy from them again. It got here within a week though. So no complaint there. Update: skatepro got in touched with me. Gave me a $55 return for the damage. Still wouldn't buy this skate again unless you have a very narrow foot in the ankle area. Skatepro customer service deserves a solid 5 stars ☆☆☆☆☆ I will buying from them again in the future." | |
ROBERTO J. GOMEZ (Des Moines) | 16/09/2020 |
Reply from SkatePro: Hey there, Firstly, I would like to thank you for leaving a review. I am sorry to hear you were not fully happy with the product you ordered. I would like to discuss this with you further. I have attached this as an email, so you can reply. Hopefully, we can find a solution for you. All the best /Sean |
Verified Buyer | |
"SkatePro communicated well, delivered everything as promised, and when promised! I would order from them again." | |
A. Allen (Loveland) | 15/09/2020 |
Verified Buyer | |
"thankyou" | |
bobbykarl sanidad (Dublin) | 15/09/2020 |
Verified Buyer | |
"Scooter was too small for my kid, but SkatePro Team advise me how for little extra we can make scooter taller. Thank you!!!" | |
Anna Oster (Pikesville) | 15/09/2020 |
Verified Buyer | |
"Very quick postage , quality board good price" | |
Luke O'Meara (Carrigaline) | 15/09/2020 |
Verified Buyer | |
"Great experience, easy to use website with good prices and fast delivery...ticks all boxes , highly recommended" | |
Shane Lyons (Lucan) | 15/09/2020 |
Verified Buyer | |
"Had scooter issue that was clearly a manufacturing defect, but SkatePro blamed me for it and is not doing anything to fix the problem after wasting my time to get details about the issue. Will not use or recommend SkatePro again." | |
Ionut H. (Saline) | 15/09/2020 |
Reply from SkatePro: Hello Claudia, Thank you for your time in writing this review. Since we are still in contact with you trying to solve the problem and come up with a suitable solution, I think it's a bit harsh to portray us like this - because we are doing our best. You've received an email regarding your case, as well, btw :) I'm looking forward to hearing from you soon. \Pierre |
Verified Buyer | |
"Top indeed" | |
Michael G. (Glen of Aherlow) | 14/09/2020 |
Verified Buyer | |
"Amazing site" | |
Alannah Weber (San Ramon) | 14/09/2020 |
Verified Buyer | |
"SkatePro was the only place we found skates available in my wife's size with good prices and they shipped quickly." | |
James N. (Pensacola) | 11/09/2020 |
Verified Buyer | |
"Very satisfied" | |
Helen M McDermott (Forked River) | 10/09/2020 |
Verified Buyer | |
"Great service" | |
Abril E. (Jacksonville) | 10/09/2020 |
Verified Buyer | |
"Real good to work with." | |
Phil a Burky jr (New Philadelphia) | 10/09/2020 |
Verified Buyer | |
"good service and easy to navigate website" | |
Davin Lee (Scarborough) | 09/09/2020 |
Verified Buyer | |
"Easy website to browse. Great prices. And shipping was super fast and affordable." | |
Rianna Tibbets (Wichita) | 08/09/2020 |
Verified Buyer | |
"Good store and website" | |
Alex Beaudreau (Varennes) | 08/09/2020 |
Verified Buyer | |
"Got what I wanted faster and cheaper than other outlets. Thanks" | |
Jeff S. (Aurora) | 08/09/2020 |
Verified Buyer | |
"Fast delivery. Had to pay duty but very happy with the product." | |
Ted Williamson (Carp) | 08/09/2020 |
Verified Buyer | |
"Fast shipping, good quality skates" | |
Mirveta Kantarevic (Chicago) | 08/09/2020 |
Verified Buyer | |
"My son loves it!" | |
Phaedra Tsonos (East Providence) | 08/09/2020 |
Verified Buyer | |
"Excellent service, will use Skatepro again." | |
Byron Vriend (Hinton) | 08/09/2020 |
Verified Buyer | |
"Amazing service and quick shipping!!!!" | |
Melissa Bush (Walton) | 08/09/2020 |
Verified Buyer | |
"Very pleased with the ease in ordering, product selection, and the fast shipping." | |
Patty S. (Belmont) | 07/09/2020 |
Verified Buyer | |
"Excellent service! Will purchase from again." | |
Todd Bundy (St. Catharines) | 07/09/2020 |
Verified Buyer | |
"Everything spot on!!! I ordered B grade scooter witch was in perfect condition @bargian price. Everything well packed and delivered even before estimated time. Very happy. Will definetly use SkatePro again." | |
Marcin P. (Waterford) | 07/09/2020 |
Verified Buyer | |
"Excellent Back up Customer Service. Took all Feedback on Board. Great to see a company that listens and wants to improve standards - Top Class. Very Satisfied. Thanks ." | |
Seamus Fleming (Kerry, Castleisland) | 07/09/2020 |
Verified Buyer | |
"Perfect service and very fast" | |
Mauricio A. (Cork city southside) | 07/09/2020 |
Verified Buyer | |
"It's a great company indeed, no complaints, they shipped my item super fast and cheap overseas, received in perfect condition." | |
diego s. (Seattle) | 06/09/2020 |
Verified Buyer | |
"A very good company." | |
M. Cruz (San Diego) | 06/09/2020 |
Verified Buyer | |
"The powerslide Phuzion are awesome!!! great product and fast shipping. I will order the same skates for my sister!!!" | |
Oscarelys Rodriguez (Orlando) | 05/09/2020 |
Verified Buyer | |
"Perfect" | |
Lukasz W. (Killarney) | 04/09/2020 |
Verified Buyer | |
"The skates are beautiful and the staff is helpful and reliable. I had to return A pair from Canada and I had a complaint with my second pair which was resolved to my satisfaction. I would buy from SkatePro again." | |
Sandra Penner (London) | 03/09/2020 |
Verified Buyer | |
"Excellent service. I was nervous about buying skates without trying them on first but the customer service agent was clear and helpful and the skates arrived and exceeded my expectations." | |
Reb Carr (Loughshinny) | 03/09/2020 |
"A classic case of buyer beware. I was under the impression that the company was a Canadian retailer (website has ".ca" designation, phone number is Canadian...) but it is not. Under the contact portion of the page there is a Canadian phone number with a Toronto area code. Actual company is located in DENMARK. My son spent all of his birthday money on a new scooter set-up and when it arrived, he was hit with an import bill for $91.00 on top of what he had spent. If you look closely, in the shipping area it says items ship from DENMARK. I feel a bit burned to be honest, but I guess that is on me in the end. There was nothing wrong with the product or the speed of shipping, but if you think you are supporting a Canadian store, or avoiding import fees, think again. I reached out and was told that someone named Justin would get back to me right away, but we never did hear from him. I can't leave a great review based on our experience." | |
David Zimmerman | 03/09/2020 |
Reply from SkatePro: Hi David, I'm sorry to hear that. Our company is based in Denmark and we ship from Europe, we state it on our website without hiding it. Unfortunately, I couldn't find your email, could you please reach us at email@skatepro.com? We would love to have a look at your case. /Filippo |
Verified Buyer | |
"Extremely easy transaction. And didn’t realize you guys were not in the USA. I was blown away how quick the order was processed and shipped to us. Less than 7 days. We will definitely be back on the future." | |
Daryl Osiecki (Shelton) | 02/09/2020 |
Verified Buyer | |
"I was looking for skates in the US, but they were sold out in my size everywhere. SkatePro had what I needed and shipped them to me in Las Vegas." | |
David Chung (Las Vegas) | 01/09/2020 |
Verified Buyer | |
"Skatepro is awesome! I shopped around other sites before choosing to purchase here. Great products, great prices!" | |
Rebecca H. (Athens) | 01/09/2020 |
Verified Buyer | |
"Other then the broken spine transfer in the middle of the ramp.. and the missing items.. it was fine.. not too happy to be honest :/" | |
james dean wolfenden (barrie) | 01/09/2020 |
Reply from SkatePro: We are sorry for the issues you have faced with the delivery of the products. We have sent you an email to investigate the issues with the delivery and will be happy to assist you as much as possible to ensure your still a happy customer 😁 /Adam |
Verified Buyer | |
"Skate pro was fast and actually early with product delivery estimations. I reccomend this site to all my friends." | |
Teflon Don (Toronto) | 01/09/2020 |
Verified Buyer | |
"Prompt service. Skates appear to be good quality and helmet is good quality. Very happy with experience. We had a hard time finding any sizes in skates until Skatepro." | |
Suzan M. (Newland) | 01/09/2020 |
Verified Buyer | |
"Very helpful!" | |
Alexis Archibald (San Diego) | 31/08/2020 |
Verified Buyer | |
"SkatePro was awesome to deal with and the shipping was fast!! The board is awesome exactly what my daughter was expecting. I did try to order another board but there seemed to be some online stocking issues. I would just suggest you guys do a refresher on your online inventory. There were multiple times where we were told it was unavailable. Then we ordered everything and then we were told it was unavailable. We unfortunately had to use someone else. They did work with me extremely well and did offer other options. My nephew is just super picky when it comes to his boards. Lol. Keep up the great work. I will try you guys again the next time they need a board." | |
Veronica Leib (Midlothian) | 31/08/2020 |
Verified Buyer | |
"Thumbs up. Thanks for the great service. !!" | |
Dermot Clancy (Clare) | 31/08/2020 |
Verified Buyer | |
"Great value and Lightning fast shipping to the States" | |
Vanessa b. (Whittier) | 31/08/2020 |
Verified Buyer | |
"Awesome fast shipping to US! These guys are good!" | |
Alessander King (Hialeah) | 31/08/2020 |
Verified Buyer | |
"Love these guys! Fantastic service. Best wishes from the US!" | |
Adam Johnson (Denver) | 31/08/2020 |
Verified Buyer | |
"One happy customer !!!" | |
Alfredo Franco (Corpus Christi) | 31/08/2020 |
Verified Buyer | |
"Brilliant experience knowledge all the way and how my order was progressing" | |
Kate brien (Lismore) | 30/08/2020 |
Verified Buyer | |
"Great product over all. Fast delivery. Happy customer." | |
Jocelyn Amaral (Acushnet) | 29/08/2020 |
Verified Buyer | |
"I ordered on the 8/8/20 its now 29th and product is yet to be delivered. Their courier GLS could not tell me where the parcel is. I've been calling them for the past 4 days to no avail. I have sent email to skatepro and they yet to respond." | |
Mariano B. (Dublin) | 29/08/2020 |
Reply from SkatePro: Thank you for your review. We are sorry that you have experienced these issues with the delivery company, we have reached out for you, but are pleased to learn that you have arranged to collect the parcel and that the issue has been resolved. /Abigail |
Verified Buyer | |
"Awesome customer service and packaging. Also, fast shipping! Shipping was expensivvvvveeee, but I'm still satisfied with my purchases and experience overall." | |
Destini H. (Chicago) | 28/08/2020 |
Verified Buyer | |
"Good experience overall, fast shipping fast service and 1 happy customer" | |
Alejandro Cordova (Monterey Park) | 27/08/2020 |
Verified Buyer | |
"Good experience buying from this site" | |
D. Chiquito (Calgary) | 26/08/2020 |
Verified Buyer | |
"Shipping was awesome. I was missing a helmet and they sent a new one with no problem. I can skate safely and have fun thanks to them!" | |
Tiana Scott (Brooklyn) | 25/08/2020 |
Verified Buyer | |
"2nd pair purchased. Excellent quality and fast delivery time." | |
Graham askin (Limerick) | 25/08/2020 |
Verified Buyer | |
"Shipping was awesome, I am so happy with my products." | |
Nora H. (Silver Spring) | 25/08/2020 |
Verified Buyer | |
"The customer service was great! The only thing that bummed me out was that when I purchased the skates, it had a little timer saying "Purchase within x hours:x minutes and your skates will be shipped today!" That was not true. It took probably about 3-4 days for them to actually be shipped. I understand Covid slowing down the whole global economy, but maybe take down the "it will be shipped today" promise. Other than that, once shipped, they came in great time to the U.S.. I think maybe 5 days from the ship date. And again, the customer service was great and their team members were polite and helpful!" | |
Jessica Hnulikova (Gilman) | 25/08/2020 |
Verified Buyer | |
"Great communication and up to date tracking. Quicker shipping time than expected." | |
Jamie Tep (Kanata) | 24/08/2020 |
Verified Buyer | |
"We ordered skates and used the sizing information given by Skatepro. The skates where too small for my daughter, way too small. We did the return over a month ago and have heard nothing! I try to log in and see the status of the return and it reads that they haven't received anything yet?! We used the shipping return method that you have to pay $19.95 for. So not only am I out the $130.00 I spent on the skates, I'm out another $19.95 for their bum return!!! This company is a total scam! I know that things move slow now because of COVID but not hearing anything from them, not even an email to follow up! I will never do business with this company ever again! They cheated me out of my money and they got their product back!" | |
Matthew Hurt (Groves) | 24/08/2020 |
Reply from SkatePro: Hey there, Firstly, I would like to thank you for leaving a review. 😊 I am so sorry to hear about the skates being the wrong size. As you can imagine, due to COVID, we have been extremely busy. However, we take full responsibility when it comes to our customers and the service we provide them. I would love to investigate this matter for you, so we can resolve this issue. I will send this as an email follow up, so you will be able to contact us straight away. I am certain that we can find the perfect solution for you, and would like to sincerely apologize to you again for the delay. All the best / Sean |
Verified Buyer | |
"Great product and awesome costumer service." | |
Dayska Viloria (North Las Vegas) | 23/08/2020 |
Verified Buyer | |
"Excellent Service and Products! SkatePro takes care of my skate needs with fast shipping despite my being across the ocean in the US!" | |
BRIAN KINGRY (Milton) | 21/08/2020 |
Verified Buyer | |
"My overall experience with SkatePro has been fantastic. Online shop is very user friendly. The product selection is great. International shipping was quick and without any concerns. Would recommend SkatePro to anyone looking for Skate related products." | |
Steven F. (Fort Vermilion) | 21/08/2020 |
Verified Buyer | |
"everything was fine" | |
Todor Hota (Barrie) | 21/08/2020 |
Verified Buyer | |
"I ordered the Powerslide Phuzion Radon 80 Inline Skates. Although I have not used the skates yet I can say that the service from Skatepro has been excellent!! Delivery was very fast, I am in the U.S. and it took about 4 business days. Each time the item was processed somewhere it was updated so I could follow it all the way here. I received an invoice and all the info needed to reference my order. I am very pleased and would highly recommend Skatepro. Also the skates came packaged very well!" | |
Ashton Moore (Henrico) | 20/08/2020 |
Verified Buyer | |
"Good" | |
Maxwell German (Nanaimo) | 20/08/2020 |
Verified Buyer | |
"Many great selections and great customer service" | |
G. Pace (Rego park) | 19/08/2020 |
Verified Buyer | |
"Very good service" | |
Kayleigh vickers (Clonmel) | 18/08/2020 |
Verified Buyer | |
"Great" | |
Mia Webber (Crown Point) | 18/08/2020 |
Verified Buyer | |
"Good company, fast service. Best prices I’ve seen so far." | |
Abraham loftis (Napa) | 18/08/2020 |
Verified Buyer | |
"Amazing!! Best I’ve worked with. Fast shipping, good prices, and sweet sales. They also have lots of amazing products too. Thanks!" | |
Rielly Reil (St. Albert) | 17/08/2020 |
Verified Buyer | |
"It was great" | |
leo ariel (Portland) | 14/08/2020 |
Verified Buyer | |
"Awesome store, fast shipping and great customer service." | |
M. Luces (Sacramento) | 14/08/2020 |
Verified Buyer | |
"I forgot to add my apartment # and emailed them, they responded right away and fixed the issue." | |
Itzel Venegas (Ontario) | 12/08/2020 |