Reviews of SkatePro
Verified Buyer | |
"I ordered a scooter for my son from SkatePro because the website said the parts are chosen and the scooter would arrive assembled. It also stated I would receive a t-shirt, gift certificate, wrist band, and some sun glasses. The order arrived today and the scooter was just a bunch of pieces with no instructions to assemble. I tried looking online for instructions which are not available. I also was missing the bolt for front wheel which I had to reuse from old scooter. No t-shirt, gift certificate, stickers, wrist band or anything else that was stated as being included in purchase. Overall, disappointed. Would NOT recommend purchasing from SkatePro." | |
James Stevens (Murrieta) | 13/05/2020 |
Reply from SkatePro: Hey there, Thank you for leaving your review 😊 I am very sorry to hear about your experience. I would love to discuss this further with you, so I have attached this as an email that you can respond to. I am sure we can find a solution for you. All the best / Sean |
Verified Buyer | |
"I understand the issues with regards to the COVID-19 pandemic, but there is no excuse for a lack of communication. This company does not offer any feedback on orders. In fact, we have waited very patiently since the middle of April and have not received any feedback on our individual order. All we've received is a general email stating with excuses. If you cannot fulfill an order then why even advertise? It wasn't before we received our order confirmation that we were notified about slow international shipping. Order was placed on April 15th and we will give it a few more days. All we are asking for is communication. Don't ignore your paying customers." | |
Amit Parikh (Little Elm) | 12/05/2020 |
Reply from SkatePro: Thank you for your review. We are really sorry about the delay that you experienced. Unfortunately during the pandemic USPS was under a lot of strain and some parcels took longer to arrive than expected. We have since moved to shipping with UPS to ensure a faster delivery. I can see that your case has been resolved. /Abigail |
"I ordered $200 worth of merchandise from this company over a month ago. They have already charged my account, but I have not received an order confirmation a receipt or any correspondence of any kind. My account doesn’t show that there ever was an order that was placed, and when you email their team for assistance, it’s take them almost two weeks to respond with an automated message about slow processing times. They have made it so that I cannot get a refund, and they seem to feel no need to reach out to me or give me any sort of information on my order. They say the processing is delayed, but this whole thing seems a lot more like a scam than a business that ever actually intends to provide the merchandise you paid for. Wish there was a way I could ask for my money back or at least some real correspondence on my order, but there’s not." | |
Sydney Akers | 10/05/2020 |
Reply from SkatePro: Thank you for your review. We aresorry about your experience. Unfortunately, USPS has had some very severe delays which have caused us to change carrier. We will reach out to you directly to resolve the issue. /Abigail |
Verified Buyer | |
"I received my skis from Denmark in just a little over 4 1/2 weeks. Ouch! I live in Wisconsin, USA. While at times I was a bit concerned due to very little tracking information and updates, I knew it was not the fault of SKATEPRO. The skis finally processed through New York on May 7, arrived in Wisconsin 9:01am May 8, were out for delivery at 9:35am May 8, and showed up on my doorstep at 10:17am May 8. No signature was needed since the Post office has relaxed some of the restrictions on this end. Again, the waiting was very concerning, but when that package arrived, all was forgiven! On top of the best sale price ever for Head Supershape Magnum 177cm, I also received free ski straps and a free ski bag! Now, I just hope our resorts will be able to open this November. Thank you, hang in there everyone!" | |
Steven K. (Suamico) | 09/05/2020 |
Verified Buyer | |
"I ordered skate wheels on April 5. Today is may 3rd and I still haven’t received my order. SkatePro is not responding to my inquiries. Terrible experience!" | |
carl mankowski (Valrico) | 03/05/2020 |
Reply from SkatePro: Thank you for your review. We are sorry about the delay you experienced with your order. USPS was unfortunately under a lot of stress during the pandemic, and we have since started shipping with UPS to ensure shorter delivery times. I can see that you received your items on May 7th :). We will reach out to you directly regarding this. /Abigail |
"Excellent service, ordered like 3 h ago and it's all ready at the courier, thanks Skatepro!" | |
Ionut Cutov (Mallow) | 30/04/2020 |
"No cumunication, dispatch very late, and no reply’s to emails as well as phone service not working" | |
Ausra Lapinskaite (Dungarvan) | 30/04/2020 |
Reply from SkatePro: Hi Ausra, Thanks for your review. I can see that we reached you by email and solved the issue with the delivery. 😄 Don't hesitate to contact us again for further assistance! /Filippo |
Verified Buyer | |
"Great service !! Quick delivery and always updating the status of the order. I received my rollers skate today! They look even nicer than the pictures! Fast, smooth and comfortable! Great service, great product!! Very happy!" | |
Maria Arias (Dublin) | 28/04/2020 |
Verified Buyer | |
"From the get go SkatePro were amazing, I couldn't figure out which size I should buy and I got onto the live chat and the guy was superb. I bought a pair of Powerslide Phuzion Krypton 100 and they have been awesome. I've used SkatePro 3 times in the last 2 weeks." | |
Martin Higgins (Dublin) | 27/04/2020 |
Verified Buyer | |
"Quick order, and good quality products with variety." | |
M. Devoy (Cork) | 25/04/2020 |
Verified Buyer | |
"I have similar issues as Fontana. Emailed them many times - no response whatsoever. Even called them during their stated business hours a couple of times today and got only automated messages that says they had stopped taking calls. LoL If you read this please review my emails and get back to me ASAP or I will take action via PayPal in 24 hours. Feel free to cancel and refund. It’s not worth the hassle. I would rather order locally from US sellers." | |
C. Cheng (Millburn) | 25/04/2020 |
Reply from SkatePro: Thank you for your review. We are really sorry to hear about your experience. Unfortunately during the pandemic, there was a shortage of staff at our company but this is something that we have now resolved and have extended our opening hours so are more available to our customers. Shipping companies were also very much under strain which lead to delays, but things are going much more smoothly now. We are happy to see that you did receive your order and that the matter is now resolved 🙂. /Abigail |
Verified Buyer | |
"I have ordered twice within the last 12 mos. or so. The first time, my shipment was quick and efficient with a product that was exactly as described. The second time, my packages were held up in customs due to current Covid-19 precautions. Skate pro was very proactive about informing me of the delay and made sure that I was kept up to date on the information. Again, the products were as described. Surprisingly, the packages were in good condition considering the lengthy time they spent held up in transit." | |
Angela Pepper (Cumming) | 25/04/2020 |
Verified Buyer | |
"DO NOT ORDER! They remove all negative (TRUE) reviews and post their own. None of these reviews are true. Tried calling (left 2 voicemails), emailing and ZERO response except for automated email. Working with my CC on getting my money back. HORRENDOUS! They will take your money and ship NOTHING! This post will only be on for hopefully 24 hours. My products (over $300) were "dispatched" and "shipped" on April 4....today is April 23 and still no updates, no response. STAY AWAY!!!!!" | |
F. Horn (Fontana) | 23/04/2020 |
Reply from SkatePro: Thank you for your review. We really sorry about your experience. Unfortunately, there were some delays with your delivery, and this was caused by the strain that the delivery companies were under during the pandemic. Thankfully things are going much more smoothly now. We would like to reassure you that we do not remove bad reviews, only when there are profanities. 😮 We are pleased to see that you did receive your parcel and that this case has been resolved. /Abigail |
Verified Buyer | |
"Great." | |
Jamie Callow (Dublin) | 23/04/2020 |
Verified Buyer | |
"Very happy with the skates will definitely be ordering again in thefuture" | |
Robert Crosby (Kilkenny) | 22/04/2020 |
Verified Buyer | |
"I didn’t understand any of their emails because I only speak English but understood enough. Easy to pop into a translator. Great prompt delivery and service." | |
Erin Redden (Airdrie West) | 22/04/2020 |
Verified Buyer | |
"Thanks for updating me on status of my order during Covid 19" | |
Stephanie Garner (Los Angeles) | 22/04/2020 |
Verified Buyer | |
"Awful. I order a deck 3 weeks ago. They sent a tracking number but the order has never been dispatched. I have emailed multiple times with zero response. I've called during normal business hours with no answer. Guessing this is a scam and I'll be lucky to get my money back." | |
Caleb Mutti (Berlin) | 21/04/2020 |
Reply from SkatePro: Thank you for your review. We are really sorry that you experienced a delay in receiving it. Unfortunately during the pandemic USPS was under a lot of pressure and some parcels did arrive later than expected. We have since started shipping with UPS to ensure faster deliveries. We are pleased to see that you did receive your parcel in the end 😇. /Abigail |
Verified Buyer | |
"Selection was excellent as I could not find the wheels I needed anywhere else. Shipping was surprisingly fast to get my order from Denmark to Canada and customer service was actually checking in to make sure it had arrived before the postman even had it to my door." | |
Michael Hargrave (Thorndale) | 21/04/2020 |
Verified Buyer | |
"Simple to order and when the shipping was delayed they notified me of the updates. This was due to the virus not their doing." | |
R. Fisher (Wellington) | 21/04/2020 |
Verified Buyer | |
"Great service. Highly recommend. My son loves his Tony Hawk gear ." | |
Patrick Cremmins (Clonmel) | 21/04/2020 |
Verified Buyer | |
"Delighted with our scooter.great service 👍" | |
grainne johnston (cavan) | 21/04/2020 |
Verified Buyer | |
"Very happy with these skates. They've arrived fast and customer service is professional. 😊" | |
Ramona Nemeth (Tuam) | 20/04/2020 |
Verified Buyer | |
"Website is ok shipping information is difficult to work" | |
Michelle E Durand (Sturgeon County) | 20/04/2020 |
Verified Buyer | |
"Very happy with my purchase great company to deal with 🙂" | |
Geraldine Greene (Portlaoise) | 20/04/2020 |
Verified Buyer | |
"SkatePro was very communicative about delays due to the Pandemic and delivery services...they got the skates out quick and I will definitely purchase from them again." | |
Andrea Fields (JACKSONVILLE) | 20/04/2020 |
Verified Buyer | |
"I haven’t received the skates yet." | |
Jennifer Hope (Whitby North) | 20/04/2020 |
Reply from SkatePro: Thank you for your review. We are really pleased to see that 4 days after you wrote this review you received your skates 😇. /Abigail |
Verified Buyer | |
"Great service overall, fast delivery despite the pandemic." | |
Lucas Nowak (Dublin) | 20/04/2020 |
Verified Buyer | |
"Nice bars fit my bmx great" | |
Shawn Bayko (Prince Albert) | 18/04/2020 |
Verified Buyer | |
"I waited over 3 weeks for my skate. But I am still waiting. So I mailed many times and called several times but they didn’t answer to me. What’s going on? And I checked my delivery history showed it was already deliveried. But I didn’t get parcel." | |
Youjung Kwon (Walnut Creek) | 16/04/2020 |
Reply from SkatePro: Hello Youjung, we are very sorry about the delay in treating your issue. It is not in our habits and we are going to contact you right away to make sure we can find a solution for you as soon as possible 👍 |
Verified Buyer | |
"Quick delivery!" | |
Jeroen le Mahieu (Portlaoise) | 15/04/2020 |
Verified Buyer | |
"Ordered a snowboard for my wife. SkatePro had the the best prices and fast shipping! Ordering was easy too. I've came back and ordered a 2nd snowboard for myself." | |
Adrian T. (Fremont) | 15/04/2020 |
Reply from SkatePro: Thank you for your review, We highly appreciate it. //Yas |
Verified Buyer | |
"Swift friendly service." | |
Gary Murphy (WEXFORD) | 15/04/2020 |
Verified Buyer | |
"It came in fairly quick and they work great and look good, sizing is spot on and all in all I am very happy with the product and my experience was great" | |
M. Dubois (Thunder Bay Northeast) | 14/04/2020 |
Verified Buyer | |
"Skate pro got our scooter out to us very quickly." | |
Carol McCann (Co Galway) | 14/04/2020 |
Verified Buyer | |
"Great service" | |
Keith Foran (Swords) | 07/04/2020 |
Verified Buyer | |
"Excellent" | |
Sandra O Cathain (Athlone Ireland) | 06/04/2020 |
Verified Buyer | |
"fantastic, they were there when i was having issues with spacers and parcel was here fast" | |
AZAR MENDOZA (los angeles) | 04/04/2020 |
Verified Buyer | |
"Great service!" | |
Samantha Cuevas Paz (Bronx) | 03/04/2020 |
Verified Buyer | |
"Great service" | |
Nicolas Lonprez (Cork) | 02/04/2020 |
Verified Buyer | |
"Legit the worst customer experience ever. Never received my package. Now I am out money. If I ever get this package I am refusing it or immediately returning. What a scam." | |
HALEY CROWLEY (Chicago) | 01/04/2020 |
Reply from SkatePro: Thank you for your review. We are really sorry that you had this experience. Unfortunately during the pandemic delivery companies were under a lot of strain and there were delays, I am happy to report that things are going much more smoothly now. I am pleased to see that you have received your parcel. /Abigail |
Verified Buyer | |
"Very good service. I will recommend this shop to everyone" | |
Przemysław Skura (Tullamore) | 01/04/2020 |
Verified Buyer | |
"Never received my purchase! The tracking number is giving no up to date information! Highly dissatisfied!" | |
C. Fistler (Port Huron) | 30/03/2020 |
Reply from SkatePro: Thank you for your review. We are sorry that you experienced this issue with your order. Unfortunately during the pandemic USPS was under a lot of strain which caused some delays. Things are going much more smoothly now thankfully, and we have swapped to shipping with UPS to ensure a quicker delivery. I am pleased to see that your parcel did eventually arrive. As it arrived with too much delay you were able to return this and be refunded. /Abigail |
Verified Buyer | |
"Great website, no complications with my order everything was straight forward and easy to access." | |
Ben Kelly (Ballinasloe) | 25/03/2020 |
Verified Buyer | |
"Shipping on time" | |
Joanna Li (Blaine) | 24/03/2020 |
Verified Buyer | |
"Highly recommend SkatePro they are so nice to deal with" | |
Pamela long (Cork) | 24/03/2020 |
Verified Buyer | |
"Shopping here has been a great experience for my skating needs. Good job! :)" | |
Nain Holguin (Everett) | 24/03/2020 |
Verified Buyer | |
"Pretty good, fast shipping to USA. I found something here nobody else has." | |
C. osborne (Buffalo) | 23/03/2020 |
Verified Buyer | |
"Everything arrived early" | |
David antunovich (San Francisco) | 23/03/2020 |
Verified Buyer | |
"Great product and service" | |
James K. (River Forest) | 23/03/2020 |
Verified Buyer | |
"Super service. Great packaging and product arrived in less than a week." | |
Jonathan W. (Temple City) | 23/03/2020 |
Verified Buyer | |
"Great Service, on time and everything working perfectly. Thankyou!!" | |
Neasa Murphy (Dublin) | 23/03/2020 |
Verified Buyer | |
"Communication is very helpful. Appreciated that. Really would appreciate return label given a little quicker. If the website can be more easier to understand sizing that be really helpful." | |
Gloria Tineo (Kingston) | 23/03/2020 |
Verified Buyer | |
"Grade service easy and fast delivery. Arrived Very fast, even ordered from Denmark company. Would order soon ." | |
Adrian s. (Oklahoma City) | 19/03/2020 |
Verified Buyer | |
"Good business have what you need and depending where you live timely delivery is promp." | |
Jonathan cornwell (Panama City Beach) | 19/03/2020 |
Verified Buyer | |
"Excellent. No complaints, dispatched promptly and arrived in good shape and within a week. Highly recommended." | |
Peter D. (Dublin) | 18/03/2020 |
Verified Buyer | |
"Skatepro provided excellent service! Shipping was fast and they kept me informed about my order every step of the way! Not an issue to note! Well done Skatepro! Look forward to doing business again soon!" | |
Ryan Sherwood (Somers Point) | 18/03/2020 |
Verified Buyer | |
"These skies Rock. Better than any review written. I can go 72 mph and thes skis turn on a dime And DO NOT lose any speed. Last season’s skiies when it is still this season. $620 deliver in a week , with bindings mounted, From Denmark. The bomb. And how ever cares about the free velcro wraps and the ski bag. Dam. Could not be happier. Been skiing 28 years. Best skies I have ever own. These are not all mountain all condition ski. These are for peeps that loke To go fast and GS. Love em." | |
Jim Smith (Littlestown) | 16/03/2020 |
Verified Buyer | |
"..." | |
Preston Kegler (Sweet Home) | 16/03/2020 |
Verified Buyer | |
"Quick and easy." | |
Brian Zigmond (Newark) | 16/03/2020 |
Verified Buyer | |
"Impressively fast shipping and exceptional communication. I definitely will be a repeat customer. Highly recommended." | |
Justin Maxey (Sallisaw) | 16/03/2020 |
Verified Buyer | |
"Very impressive. The processing and shipping are seamless. Will definitely shop here for my next skis or other gears. Five stars." | |
T. Lan (Langhorne) | 16/03/2020 |
Verified Buyer | |
"Speedy delivery and easy process. The product was substandard and I had to rebuild the complete." | |
Timothy Williamson (Alpharetta) | 16/03/2020 |
Reply from SkatePro: Hi Timothy, Thanks for your review, it will be really helpful to other customers. The hawk deck series is recommended only for beginners, more experienced users should go for another complete, you are absolutely right. /Filippo |
Verified Buyer | |
"Very fast shipping to the united states!" | |
Wesley D. (San Antonio) | 16/03/2020 |
Verified Buyer | |
"Was very simple. No hassle at all. Sizes I needed wete not available. But luckily they weren't amd o instead got a half size bigger." | |
James Coward (Bronx) | 16/03/2020 |
Verified Buyer | |
"Easy" | |
Marshal Hinkal (Hughesville) | 15/03/2020 |
Verified Buyer | |
"I am very impressed with Skate Pro. Fast and very reliable. The skis I ordered were exactly what I order. I will surely order from them again. I fully recommend them!" | |
Royden Jones (Mountain Home) | 13/03/2020 |
Verified Buyer | |
"Excellent service and product. Highly recommend!" | |
Kimberly D. (Florence) | 12/03/2020 |
Verified Buyer | |
"Fast and reliable. Product quality as advertised Will recommend and shop again. Thank you" | |
Ludovic donsbeck (New York) | 11/03/2020 |
Verified Buyer | |
"Got a an excellent deal on my skis here. They arrived sooner than expected and were packaged very well. Couldn't be happier with the Blizzard Bushwhacker and the buying experience from Skate Pro!" | |
Ian S Bryant (Plymouth) | 11/03/2020 |
Verified Buyer | |
"Excellent customer service even though I had to cancel an order. I felt like they are truly out to make us happy customers" | |
Jason Fowler (Warren) | 10/03/2020 |
Reply from SkatePro: Glad to hear you had a good customer experience, even when the product wasn't quite what you wanted. Hope we can help you again in the future :) /Mikolaj |
Verified Buyer | |
"Very satisfied ! Very helpful, friendly as well as knowledgeable staff. Just a heads up for K2 buyers !!!!! ---> Bought the K2 VO2-S 100 PRO Inline Skates and go half a size up from your regular shoe size. I am a 9 1/2 normally, but the K2 are smaller than normal. Ordered size 10 and they fit perfectly. Great and super fast skate!! Hadn't skated for a while and hit 16.8 mp/h / 27 km/h on my first run. Great skates and a ton of fun" | |
Andreas Bragoner (San Francisco) | 09/03/2020 |
Verified Buyer | |
"Ordered a snowboard jacket from the SkatePro site. Was surprised to see that it was shipped from overseas, but got regular email updates as to where the package was and it arrived within their estimated delivery time. Great experience overall and would use them again in the future!" | |
D. Anderson (Timnath) | 09/03/2020 |
Verified Buyer | |
"SkatePro was very handy when it came to not only buying but picking out the best skate for me at my level. They have excellent articles and videos. Prices were great and the shipping was on point. I will definitely return for my future winter sport needs!" | |
Jessica Scott (Xenia) | 09/03/2020 |
Verified Buyer | |
"Prices are great and very fast shipping!" | |
Russell Bergum (Rochester) | 09/03/2020 |
Verified Buyer | |
"Great price and fast shipping!" | |
Matt a. (Dover) | 09/03/2020 |
Verified Buyer | |
"Order was processed efficiently and quick. Highly recommend this shop." | |
Edison G. (Seattle) | 07/03/2020 |
Verified Buyer | |
"The ski I got is fantasty and good quality. bindings are mounted with correct DIN and length. honestly I recomend this website. suprisingly amazing. however, The comment I put on to pospone my delivery was disregarded which made so much trouble to me even the end all problems solved by many phone calls to the USPS." | |
Li Geng (Bellevue) | 07/03/2020 |
Reply from SkatePro: Sorry to hear about the delivery Li, we must have somehow missed the comment. We try to ship out everything as fast as possible, so I think we got ahead of ourselves. Happy to hear though you liked the rest of the service! Let us know if there is anything we can do for you :) /Mikolaj |
Verified Buyer | |
"Excellent in every way. Smooth international shipping. Thanks again!" | |
Jack Lake (Edmond) | 07/03/2020 |
Verified Buyer | |
"Very fast shipping" | |
Hana Herzog (New Britain) | 04/03/2020 |
Verified Buyer | |
"I bought these for better control when I stride. They fit well and are comfortable. I tried them once, and I immediately found that there was a more stable base and improved control. I was impressed with how quickly I received them too." | |
Cecilia S. (Rocklin) | 03/03/2020 |
Verified Buyer | |
"Perfect transaction, fast shipping." | |
Richard Schlansker (Amsterdam) | 02/03/2020 |
Verified Buyer | |
"I received accurate details on shipping and the helmet was received as described. I will definitely shop with SkatePro again." | |
Brenda Lynch (Greeley) | 02/03/2020 |
Verified Buyer | |
"All in all a great experience would recommend" | |
Robert Flahive (Tralee) | 02/03/2020 |
Verified Buyer | |
"Very efficient and quick delivery and service" | |
Gordon G. (Petaluma) | 27/02/2020 |
Verified Buyer | |
"Very disappointed, considering that I had ordered a pack of 8 bearings and got only 5." | |
MARCOS GABRIEL DA SILVA (DUBLIN) | 27/02/2020 |
Reply from SkatePro: Thank you for your message Marcos. We are very sorry to see that you only received 5 bearings out of 8. We are going to contact you via email and find a solution for you as soon as possible! 👌 |
Verified Buyer | |
"Excellent light weight helmet!!" | |
Joshua Richardson (Alamogordo) | 27/02/2020 |
Verified Buyer | |
"Great service with very fast delivery.. Highly recommend.." | |
Victor O. (Philadelphia) | 26/02/2020 |
Verified Buyer | |
"Good service. Arrived as described. Will order from again." | |
Greg Nesseth (Northfield) | 26/02/2020 |
Verified Buyer | |
"Fast delivery 100% recommendations" | |
Aldo Oreggia (Layton) | 26/02/2020 |
Verified Buyer | |
"I was skeptical about ordering from overseas but the shipping was fast and it arrived in great shape. Unbeatable price!" | |
Cameron Moore (Lafayette) | 26/02/2020 |
Verified Buyer | |
"My experience with you guys was fantastic my order came quick nothing was beating up thank you for the free sticker and keep doing what you guys do best" | |
Guillermo Sanchez Ramos (Tracy) | 24/02/2020 |
Verified Buyer | |
"On time shipping; quality packaging" | |
Christi M. (San Antonio) | 24/02/2020 |
Verified Buyer | |
"Easy enough, search and pick what you want. Then order it! Be careful and research you sizing if needed. Then, research it again! I am on my second return. The wait is a bummer (from US), so, do all you can to get it right the 1st time!" | |
Oljan T Paczkowski (South Bend) | 23/02/2020 |
Verified Buyer | |
"Perfect" | |
Boyan Stoychev (Montvale) | 21/02/2020 |
Verified Buyer | |
"Easy to search the webpage, awesome customer service, extremely fast shipping,and amazing products. I will recommend to family and friends!" | |
Michael Garcia (APO AE) | 20/02/2020 |
Verified Buyer | |
"Very easy shopping" | |
T F Gifford Maytham (Basalt) | 20/02/2020 |
Verified Buyer | |
"Great experience with SkatePro!! Easy all the way around and my shipment came quicker than I expected!" | |
Katherine Sweeney (East Greenwich) | 19/02/2020 |
Verified Buyer | |
"Great company, shipped faster than estimated and got the cheapest price I've seen on this board." | |
Christian knuepfer (St. Louis) | 19/02/2020 |
Verified Buyer | |
"Great service, fast shipping , low prices, I took one star off because the sales person wasn’t able to tell me what are is my new skis tune setup which should be pretty standard info for a dedicated sports shop." | |
Roman Dvoracek (White Plains) | 19/02/2020 |