Reviews of SkatePro
Verified Buyer | |
"Excellent service and product - Felt SkatePro went above and beyond to deliver, Thank you!" | |
Linda D. (North Vancouver) | 13/09/2022 |
Verified Buyer | |
"Terrible customer service and return policy is ridiculous. Avoid buying this company, totally scam for returning item." | |
Zhuozuo C. (Newmarket) | 12/09/2022 |
Reply from SkatePro: Thank you for taking your time to write a review. You have 365 days to return your order, as long as it comes back to us in the same condition as you received it. Once products have been used, we can no longer accept the return. Our terms and conditions are quite clear about this. The board you returned was clearly used and damaged well beyond an acceptable point. This is why your return cannot be accepted. We are still awaiting your reply regarding a possible solution. |
Verified Buyer | |
"Shipping a bit on slower side. But can’t complain for the great prices on this site. By far cheaper then all other Bmx sites" | |
Megan Maclean (King Kirkland) | 07/09/2022 |
Verified Buyer | |
"Always very impressed by Skatepro service. Top-notch products in pristine factory packaging, nicely packed for shipping, and dispatched super quick (next day or even same day, wow!). Keep up the GREAT standard you set! Skatepro is the BEST!" | |
Craig W. (Long beach) | 06/09/2022 |
Verified Buyer | |
"Two weeks before I got it Damage to left fork" | |
Kieran Godley (Tralee co kerry) | 03/09/2022 |
Reply from SkatePro: Hey, thank you for your review! I can see that your order arrived within 7 business days, including a short delay which we are very sorry about! Unfortunately, I cannot find any emails regarding this order. Should you receive a damaged item, it is vital to send us pictures of the item as soon as possible. This way we can guarantee a discount/free return and can claim it with the carrier :) /Sarah |
Verified Buyer | |
"Rapid, quality" | |
Serge l. (Pierrefonds) | 02/09/2022 |
Verified Buyer | |
"Reasonable Prices, Affordable Shipping, and parts that Are Hard to find in My area.. Phone assistance was Awesome as well as the Person I spoke to !!! Have made several purchases there already since finding them 👍👍👍" | |
David Y. (Bethlehem) | 01/09/2022 |
Verified Buyer | |
"The one tire had the bead peeled so I believe it's life will be shortened. Also the shipping was delayed over and over and took way longer then I would have ever expected." | |
James Akitt (Vulcan) | 01/09/2022 |
Reply from SkatePro: Hey, Thank you for your review! Sorry to hear about the shipping delay. Unfortunately, I cannot find any email conversations about the tires. Should you receive a damaged item it is vital to inform us immediately, so that we can provide a discount/solution and document the case for the supplier! :) /Sarah |
Verified Buyer | |
"Exactly what I’ve ordered, fast delivery and item wrapped up properly" | |
Isabelle Boily (Les Eboulements) | 31/08/2022 |
Verified Buyer | |
"Excellent customer service from knowledgeable personnel" | |
Seamus Mc Cormack (Claremorris) | 29/08/2022 |
Verified Buyer | |
"Very very good" | |
Marc Labrecque (Quebec) | 25/08/2022 |
Verified Buyer | |
"The Juvenile size board I purchased for my grandson was delivered promptly, and was well received by my grandson on his birthday. The board is very well constructed and preforms as promised." | |
STEPHEN ALLEN WEESE (North Vancouver) | 23/08/2022 |
Verified Buyer | |
"Very competitive price and arrived quickly. Will purchase from them again" | |
Jamie Bragg (Carrollton) | 16/08/2022 |
Verified Buyer | |
"Excellent quality. Quick delivery. Smooth transaction. Thank you!" | |
A. Hall (London) | 16/08/2022 |
Verified Buyer | |
"Products are as described and always packed well! I am very pleased! 100 percent recommended!" | |
Ryan Clint L Mercado (Carson) | 16/08/2022 |
Verified Buyer | |
"Everything is fine - as described. The parcel arrived in estimated time." | |
Tomasz Raczka (Galway) | 15/08/2022 |
Verified Buyer | |
"Product came on time." | |
Michael Rivera (Chelsea) | 11/08/2022 |
Verified Buyer | |
"Awesome scoot!! By far the best I’ve ever ridden!! Thanks SkatePro!!" | |
William Curtis (Waldheim) | 11/08/2022 |
Verified Buyer | |
"All good. Item delivered in time in excellent condition. As previously, skatepro's service was excellent" | |
Simon Kelly (Clane) | 11/08/2022 |
Verified Buyer | |
"Fast delivery. Decent price. New quality T handle took scooter from 23" to 27" and extended it's life for my daughter to continue to use it. Fit was perfect on the new compression I bought too." | |
Brian Kulchycki (Whitby) | 09/08/2022 |
Verified Buyer | |
"It took way too long to delviery. 3-5 days was promised and it was 10" | |
Steve Mayne (Galway) | 09/08/2022 |
Reply from SkatePro: Hi Steve, We are sorry for this delay.:( There are many factors out of our control that can affect the shipping delivery process, such as traffic, custom clearance, overloading problems. We hope next time you will have a better experience. Have a nice day! |
Verified Buyer | |
"We love our stunt scooter. My son was thrilled on his Birthday!" | |
Christine Byrne (Woodstock) | 08/08/2022 |
Verified Buyer | |
"The skates are great! There a size down from my regular size. With thin socks there fine. I think if they come in half sizes it would be perfect. The shipping box wasn't packaged great." | |
Elena H. (Mississauga) | 07/08/2022 |
Verified Buyer | |
"Great to deal with. I ordered skis and they were delivered quickly and in perfect condition. I'll be shopping with SkatePro again." | |
J. Turner (BATTLE GROUND) | 04/08/2022 |
Verified Buyer | |
"Great quality and quick delivery" | |
Sarah B. (Greystones) | 04/08/2022 |
Verified Buyer | |
"The experience was great. The skates were delivered earlier than expected. Very fair price for the product." | |
Antonio Bandy (New Braunfels) | 03/08/2022 |
Verified Buyer | |
"After Several orders with SkatePro, great experience, excellent rollerskis, bindings and mounting." | |
Bradley A Campbell (West Yellowstone) | 02/08/2022 |
Verified Buyer | |
"Great quality" | |
Leah Welch (Kimberley) | 30/07/2022 |
Verified Buyer | |
"Parts came quickly and I’m having a blast with them!" | |
Daniel Loes (Waterloo) | 28/07/2022 |
Verified Buyer | |
"Great quality" | |
Eva M. (Blackrock) | 28/07/2022 |
Verified Buyer | |
"Wrong size and did not realize this was a Uk thing. Now stuck trying to sell some skates." | |
Corey McDonald (Boise) | 28/07/2022 |
Reply from SkatePro: Hi Corey, Thank you for your review :) Can you, please elaborate a bit about the "UK thing"? Do you mean that you did not realize the size you bought? Confusions happy every day that is why, we have a sizing guide for EU, UK & US. That is why, when in doubt about size or fitting, it is very important to contact us before a purchase 😊. Our customer service team is always ready to give you a couple of advice and suggestions regarding the size. It can of course happen that the chosen size can be slightly small, depending on your foot anatomy. In that case, it is always good to test the skates inside the house for a little, to make an idea of the fit. If it feels uncomfortable, you are able to return them. However, if you already use them outside, we cannot accept them back, according to company's policy. This being said, in vase you need extra help, you are always welcome to contact us via mail or phone 😊 Wishing you a great day! |
Verified Buyer | |
"12-years old one is absolutely happy with her board. Thanks!" | |
Alexey G. (West Vancouver) | 27/07/2022 |
Verified Buyer | |
"The skates are perfect. My girlfriend loves them. Your advice to buy 1/2 size larger was correct. Thank you." | |
JAMES GATZA (Tampa) | 27/07/2022 |
Verified Buyer | |
"Found rare items at a good price, got free shipping too! Thanks!" | |
Nicolas P. (Sainte-Julie) | 27/07/2022 |
Verified Buyer | |
"Everything arrived quickly. Peddles didn't fit but could of been my error." | |
Brad M. (Lloydminster sk) | 26/07/2022 |
Verified Buyer | |
"The experience has been great. I was surprised to see free shipping all the way from Denmark to Canada, and the package came quickly and as advertised with reasonable prices. Thank you!" | |
Morgan Suhm (Vancouver) | 26/07/2022 |
Verified Buyer | |
"shipping was longer than expected, but still very happy !" | |
Eli McCarthy (Dublin 16) | 25/07/2022 |
Verified Buyer | |
"Skatepro is great, has a great selection and the delivery was very fast." | |
K. DESOUZA (COCHRANE) | 21/07/2022 |
Verified Buyer | |
"Got the parts ordered and no damage in delivery. Thank you." | |
Kyle Wale (toronto) | 21/07/2022 |
Verified Buyer | |
"Quality products and loads to pick from 👍👍" | |
Owen McSweeney (Cork) | 20/07/2022 |
Verified Buyer | |
"All were as specified and fit as intended" | |
Tyler Larocque (Sudbury) | 20/07/2022 |
Verified Buyer | |
"User friendly Website, efficient payment system, fast delivery of great products with good prices. What more you can wish." | |
Ivan B. (Dauphin) | 19/07/2022 |
Verified Buyer | |
"Amazing. Great prices. Quick shipping." | |
Giuseppe V. (Etobicoke) | 18/07/2022 |
Verified Buyer | |
"Top marks Skatepro, grandson delighted and great product." | |
Gerry Gleeson (Portdrine) | 18/07/2022 |
Verified Buyer | |
"Nice fitting skate. Fast. Love it." | |
Susanne Metz (Coquitlam) | 16/07/2022 |
Verified Buyer | |
"Excellent service, I ordered the Powerslide Core Black 80’s and they are unbelievable. Smooth, fast and a great design! Friends of mine have shopped elsewhere and rarely get the same high level as Skatepro. I really get the feeling this company really cares about it’s customers and quality of products. Well done guys and thank you!" | |
Andrew McLelland (Westport) | 14/07/2022 |
Verified Buyer | |
"Skates were exactly as I expected and shipped pretty quickly for overseas. Would muck again!" | |
Michael Gentile (Concord) | 13/07/2022 |
Verified Buyer | |
"Merci" | |
Nicolas Bachant (Terrebonne) | 13/07/2022 |
Verified Buyer | |
"Great quality great product very happy" | |
Alison O Brien (Dublin 24) | 13/07/2022 |
Verified Buyer | |
"Merci" | |
Vincent meunier (Gatineau) | 12/07/2022 |
Verified Buyer | |
"Love-love-love!!!!! Thank you!!!" | |
Kristyn Morrissey-Ward (Lincolnville) | 12/07/2022 |
Verified Buyer | |
"Very happy with product. Not so happy with shipping.....I had paid for expedited shipping at the time of order. It actually took longer than the free shipping would have taken." | |
J. Kennedy (Cambridge) | 12/07/2022 |
Verified Buyer | |
"Product as great. Very happy. Super quick service" | |
Mark m. (Hamilton) | 12/07/2022 |
Verified Buyer | |
"Skates arrived faster than expected. Happy with my order." | |
J. Knight (Englewood) | 12/07/2022 |
Verified Buyer | |
"The product was defective. Not an easy return process." | |
John CORALLO (Ajax) | 09/07/2022 |
Reply from SkatePro: Hi John, Thank you for your review. We apologize for the difficulty in your claim/return process. We are happy to see you left satisfied in the end with a refund and hope to see you back in the future for another opportunity to prove ourselves 😊 //Justin |
Verified Buyer | |
"I purchased a Supreme Turbo 33 Nylon Skate along with other accessories. The ordering process was easy and I received all my items delivered to my local UPS store. I am very pleased with the quality of my skates and the packaging they were shipped (skates in their box, shipped in a larger box). I will order again!" | |
N. Acorda (Houston) | 08/07/2022 |
Verified Buyer | |
"Saved money by buying from SkatePro instead of manufacturers own website. Arrived quickly, and an excellent product. Will recommend and return to SkatePro again." | |
Eric Horner (Wicklow Town) | 07/07/2022 |
Verified Buyer | |
"Really happy with everything we got Thanks" | |
Candace Morais (West Lorne) | 06/07/2022 |
Verified Buyer | |
"Arrived 2 days late, but everything else was great" | |
Declan Darcy (Swords) | 06/07/2022 |
Reply from SkatePro: Thank you for your reply. I apologize for the package being delayed as it was planned to arrive on 28th of June but was only delivered the next day on 29th of June. Delivery time is something we can't influence and it is up to the courier when they are able to schedule the house delivery. Thank you for your understanding. /Stjepan |
Verified Buyer | |
"Strong, sharp and effective at getting solid purchase of pavement" | |
Robbie King (Kamloops) | 06/07/2022 |
Verified Buyer | |
"Great service and quick delivery" | |
Anna W. (Kilcock) | 06/07/2022 |
Verified Buyer | |
"Fast and accurate !" | |
Theo Luquet (Montreal) | 06/07/2022 |
Verified Buyer | |
"Excellent service, delivery on time. Very happy from the items !!!" | |
Tomasz Korzeniak (Wexford Town) | 05/07/2022 |
Verified Buyer | |
"Bought a size up, fit pretty well, just need to break them in. Very happy with ship times to the states." | |
Joshua P. (HUMBLE) | 04/07/2022 |
Verified Buyer | |
"ordered 3 boards and they were exactly as they showed on the site plus shipping was so fast" | |
Ryan Brown (Sault Ste Marie) | 30/06/2022 |
Verified Buyer | |
"Pedals are super grippy, product exactly as described, great quality! Very good experience!" | |
William Morris (Jupiter) | 27/06/2022 |
Verified Buyer | |
"Great skates!! Just perfect!" | |
Sicilia Lopez (Palmdale) | 25/06/2022 |
Verified Buyer | |
"Simply put, they’re awesome. Do their job well and sell good parts. Shipping tracking is sketchy, but parts show up packaged well and in good condition." | |
Mateo C. (Calgary) | 23/06/2022 |
Verified Buyer | |
"Overall I am had an okay purchase experience and I won't recommend SaktePro to my friends. Here are some reasons: 1. very very few options of products to choose from. I was looking to buy a 33"-36" surfboard, there was only 1, only 1 board available. When I checked my local store couple weeks ago, there are way more options. 2. Item was shipped from aboard(German). This is a Canadian website, so I expected my item to be shipped from Canada or at least U.S. Shipping from aboard obviously took a long time to delivery to me. plus I have 0 clue my item is going to be shipped from aboard before purchase. 3. package was poorly wrapped, damaged, and super loose. Before I opened it I thought my board was definitely damaged..." | |
Hongyi Xue (Coquitlam) | 23/06/2022 |
Reply from SkatePro: Hi Hongyi, Thanks for your review. We are sorry you were left a bit disappointed with our service. In terms of stock, it can be difficult to keep up with customer demand, especially in a time when worldwide shipping is so strained. We also try to make our location clear in the "About Us" and "Company Information" pages of our website, in an effort to keep our shipping location clear. We have also reached out to you via email about the potential damage your board sustained in transport, and are looking forward to continued discussion in case we can help with anything that may have occurred. Take care. //Justin |
Verified Buyer | |
"Spot on, from start to finish" | |
craig olsen (louisburgh) | 22/06/2022 |
Verified Buyer | |
"Great service! Navigating on your site was easy and all the necessary info on how to choose the right size for my skates worked out perfectly. The delivery was very quick too. I love my skates. Thank you!" | |
Sophia Papandreou (East York) | 22/06/2022 |
Verified Buyer | |
"Sizing guide was a little bit off, skate is a little bit on the small side but that’s okay. Great skate" | |
Tyson Ambler (Abbotsford) | 22/06/2022 |
Verified Buyer | |
"Everything was as expected. Easy to shop, easy to buy, received my order quickly, and I love my new in-line skates." | |
Eva Pusztahegyi (Toronto) | 22/06/2022 |
Verified Buyer | |
"Scooter was shipped fast. dimensions were accurate." | |
Regan S McNeal (Castlegar) | 21/06/2022 |
Verified Buyer | |
"Hard to find parts at good price! Worked out great. Thx" | |
Nicholas Rieth (Decatur) | 16/06/2022 |
Verified Buyer | |
"Horrible shipping took 13 days was meant to take 3." | |
Daniel Buckley (Cork) | 16/06/2022 |
Reply from SkatePro: Hi Daniel, Thanks for your review. Your shipping cost has been refunded due to the delay. Hopefully we see you again so we can do better next time! 😁 //Justin |
Verified Buyer | |
"Fast shipping. I am very happy with my skates. They are comfortable, they feel sturdy, and look well built. I had to purchase a "Slightly used" pair since they were the only ones left in my size, so I examined them very carefully when they came in. I could not find any signs of wear whatsoever, so I am delighted. The only reason I gave them 4 stars is that the sizing chart led me to purchase an incorrect size. If you have other sports boots like ski boots, for example, you can buy these skates in the same size as your other boots and they will fit perfectly." | |
Nathaly L. (Saint-Jerome) | 16/06/2022 |
Verified Buyer | |
"The best" | |
Peter Campbell (New York) | 16/06/2022 |
Verified Buyer | |
"Quick shipping! My son is really happy about his new trampo scoot!" | |
Caroline Beaudry (Granby) | 15/06/2022 |
Verified Buyer | |
"Excellent produit" | |
Marie-Hélène Jean (La Baie) | 15/06/2022 |
Verified Buyer | |
"Came fast and products were just as described" | |
Michael Barton (Halifax) | 15/06/2022 |
Verified Buyer | |
"Love it!" | |
L. Sciandra (BrooklynBrooklyn) | 14/06/2022 |
Verified Buyer | |
"Awesome! Lightning shipping! Always a quality product." | |
michael romer (Carlstadt) | 13/06/2022 |
"I would leave 0 stars if that was an option. Ordered a pair or skates that was available on SkatePro's website, said they would be here in a week (I needed the skates for an event 10 days later). THREE DAYS AFTER ordering my skates, SkatePro emailed me to tell me their website incorrectly listed the skates as in stock and they are not available. SkatePro's email also advised that I should pick out a substitute pair of skates and they would cover the difference if it was close. Immediately upon receiving SkatePro's email, I picked out the most comparable pair of skates that SkatePro had available and asked them to send those instead - also informing them that I needed the skates in 6 days time, for the event (which my original order would have arrived for). It took another THREE DAYS for SkatePro to respond and tell me that the skates I picked were too much more money for them to honor them as a substitution. They were $20 more before tax. Absolutely terrible customer service." | |
Sean OBrien (Grosse Pointe City) | 13/06/2022 |
Reply from SkatePro: Hi Sean, Thanks for your review. We are sorry to disappoint you with our service. To make things right, we'd love to offer a 10% discount on your next order. Just mention it as an "order comment" when the time comes 😊 //Justin |
Verified Buyer | |
"So far , the best shop with skate accessories i found. Huge selection , very good prices and prompt shipment. What else to need !!" | |
Dawid W. (Tralee) | 10/06/2022 |
Verified Buyer | |
"Scooter arrived early snd was exactly as seen online. My Grandson was pleased with this purchase!! He wears the black skatepro shirt several times a week and it has become one of his favorites." | |
Ron McCarthy (Holly Hill) | 09/06/2022 |
Verified Buyer | |
"Fast delivery. Great product." | |
B. yadollahi (Gatineau) | 09/06/2022 |
Verified Buyer | |
"Bussing!!" | |
Mark Fleet (Tillsonburg) | 09/06/2022 |
Verified Buyer | |
"I am in absolute love with my skates!! I wear them indoor and outdoor and people stop all the time to admire them! So comfortable and great to skate on" | |
Olivia Grosso (Pitt Meadows) | 09/06/2022 |
Verified Buyer | |
"AWESOME! Haven’t rollerbladed since the 90s and I’m having an absolute blast. Very happy with this purchase. Great quality skates and super comfortable. Followed the size chart and they fit perfect. Highly recommend." | |
Anthony P. (Markham) | 08/06/2022 |
Verified Buyer | |
"Excellent service and arrived on time" | |
Daniel finn (Gorey) | 08/06/2022 |
Verified Buyer | |
"It took 4 days more than expected to recieve my parcel. I bought some slime balls from santa cruz and it came in a wrong color and with the package opened." | |
Pedro Gabriel Montenegro (Dublin) | 08/06/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I'm sorry to hear about your experience. The delay could be caused, by the damaged packaging, but I cannot tell that now, from the top of my head. We will write to you directly to investigate this for you and to find a solution. /Doreen |
Verified Buyer | |
"This was my second order from SkatePro, and both times the skates arrived at the scheduled time and exactly as described on the website. Thank you!" | |
Harry S. (Alpharetta) | 08/06/2022 |
Verified Buyer | |
"Excellent service! Delivery very good! I buy all my parts here!" | |
Oisín Dunne (Tullamore) | 07/06/2022 |
Verified Buyer | |
"Rapide" | |
maxim allard (Saint-Felicien) | 07/06/2022 |
Verified Buyer | |
"Livraison rapide et produit à la hauteur des attentes! Un fiston très content" | |
Marie-Claude Fournier (Compton) | 07/06/2022 |
Verified Buyer | |
"Received the wrong size, customer service has ghosted me. On May 22, I ordered 3 skateboards and helmets for me and my kids. Everything arrived on May 30 as expected. After riding for 5 minutes, I realized that they shipped me the 7.875" version instead of the 8.25" one that I ordered. They responded promptly saying that they were looking into it. Then, they kept repeating some version of "We're waiting for our colleagues to respond", until they eventually stopped responding to my emails. It's now June 7. They can't tell me if they have an 8.25" in stock. I was told not to ride the skateboard they sent me. They haven't offered me any replacement plan. They haven't responded to my last two emails asking for an update. I'm now in SkatePro purgatory. I can't ride the board they sent, they have no plan to send me a new one (of any style), and they have stopped replying to me." | |
Jordan K. (Langley) | 07/06/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. We as customer service are indeed now waiting on our colleagues in the warehouse to fix the issue, so that if we reship an order via our system, the correct product will be picked. Before that, we had to contact our purchase department to find out what went wrong with the labelling (by the supplier) and they had to check the stock as well. As promised in our last email, we are working on a solution. 👍 We will keep you updated! /Doreen |
Verified Buyer | |
"Awesome!" | |
Marc-Antoine Jean (Normandin) | 05/06/2022 |
Verified Buyer | |
"Great product. I'm happy with my purchase." | |
Ricardo Tirabasso (Dublin 11) | 03/06/2022 |
Verified Buyer | |
"Got my order shipped the very next day!!! (I ordered late in the day)" | |
Paul Grider III (Norman) | 02/06/2022 |