Reviews of SkatePro
Verified Buyer | |
"Excellent product and great service" | |
Alex Power (Cork) | 28/02/2022 |
Verified Buyer | |
"Tried to return a pair of skis and was told I couldn't because the bindings had been mounted on them. I'm no expert, but bindings can be removed right? So much for "hassle-free" returns. Won't be doing business here again." | |
Alexander D. Mitchell (Westbrook) | 28/02/2022 |
Reply from SkatePro: Thank you for your return. During the ordering process of your cross country skis including bindings, we have informed you several times that if you choose for the mounting service, that your right of withdrawal will no longer apply when assembly of products begins. We have customized the product for you, and, as you will also find in our Terms & Conditions, it is then not possible any more to return. // Doreen |
Verified Buyer | |
"Gotta say, my experience with SKATEPRO was awesome. I ordered a pair of xc skis and bindings. I was surprised to find gear in stock that worked for me. Their prices were great, and I bought stuff. Then after receiving a shipping notification, I realized SKATEPRO is in Europe. I'm in the US (Colorado). The SKATEPRO team double checked what I needed, communicated shipping details, and did a great job mounting bindings. Their service was second to none. I will most definitely look to them for more gear. Nice work, I dig my skis." | |
Corey Engen (Fort Collins) | 25/02/2022 |
Verified Buyer | |
"The skates were very well packaged but they took a little bit longer to arrive than was indicated when I ordered." | |
Tess Cullen Byrne (Dublin) | 24/02/2022 |
Verified Buyer | |
"DO NOT PURCHASE FROM THIS COMPANY IF YOU ARE ORDERING DIFFERENT SIZES TO VERIFY FIT. YOU WILL HAVE TO PAY $20.00 TO RETURN ANYTHING. THEY ARE NOT BASED IN THE US. READ RETURNS PAGE CAREFULLY. LOST A THIRD OF THE PRODUCT MSRP ON RETURN SHIPPING." | |
Nick Frioli (New Bern) | 24/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. It is correct that our return costs are $19. You find this information indeed at the return page, as well as in our Terms & Conditions. We try therefore to give as accurate as possible sizing information in our size guides, as well as advice on our website and via phone, chat or email. /Doreen |
Verified Buyer | |
"I'm really in love with the skate rollers that I bought. I bought one for me and another one for my wife and all the security stuff. Everything was delivered on time and have really good quality." | |
Victor de Paula Pereira dos Santos (Cork) | 24/02/2022 |
Verified Buyer | |
"Placed Order Feb 6th Order Was stuck in Germany for over a week. Feb 14th - I emailed support requesting to cancel the order as I did not think I would receive it in time for the birthday gift. Feb 15th - Support replied and stated they requested a return to sender and UPS updating the tracking accordingly. Support stated I would get my refund when they receive the item so I ordered the items locally. Feb19th - The order shipping was then changed back to my address and the item is out for delivery regardless of the cancel request and return to sender issues by skate pro. Update: after repeat cancel requests they are still trying to deliver the package to me forcing me to challenge this with my bank and possibly take legal action. I can't believe how many times I had to ask with all my requests being ignored. Absolutely worst customer service. Nice people but they arent doing what they say. Would Give zero stars if I could." | |
Bryon Berney (Lansing) | 24/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. At the moment, UPS has some issues due to Corona outbreaks and handling the many requests they got via consignees and senders due to the delay in the delivery. As we also just informed you about in the email we've sent to you, SkatePro is keeping a close eye on the situation to make sure you receive your refund. Once again, our apologies for the situation. Please feel free to contact us again if you have further questions. /Doreen |
Verified Buyer | |
"The SkatePro crew are great to deal with. Professional and courteous with a great customer focus. I will purchase again." | |
Nigel Kelly (Julianstown, Co. Meath) | 24/02/2022 |
Verified Buyer | |
"Awesome!" | |
C. Lee (Hinton) | 24/02/2022 |
Verified Buyer | |
"Fast delivery,good wheels for decent price and they come with bearings so its was a easy choice for me . Would recommend!" | |
Ondrej Jedlicka (Dublin 14) | 23/02/2022 |
Verified Buyer | |
"Ordered a pair of skis and bindings from this company, they mounted them for me. Impressed with how well mounted they are exactly if not better then what I would have done myself. Exactly to the specification I asked which saved me a lot of time. Overall company is killer and has a great selection for skiers. They through in some free stickers and the packaging was safe even when shipping from germany with terrible delays due to covid." | |
John Moore (Northfeild) | 23/02/2022 |
Verified Buyer | |
"Very happy with the service, I have shopped here before, never had any complaints" | |
Johannes R. De Bruin (Wexford) | 23/02/2022 |
Verified Buyer | |
"Delivery was very fast and I love my roller blades Will definitely recommend" | |
Eva Marcekova (Dublin 1) | 23/02/2022 |
Verified Buyer | |
"Great service start to finish" | |
Aisling Forde (Cork) | 23/02/2022 |
Verified Buyer | |
"The worst shopping experience through a website. I ordered my snowboard because I was going on vacation 3 weeks early. It will be almost 2 months and I still have not received my order. A total disrespect" | |
Renzo Medvescig (Miami) | 23/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. We have tried to update you about the situation of your order being stuck and I see that your parcel arrived eventually. You will receive an email shortly from us with a final update about the reason of the delay at our courier. Once again, our apologies. /Doreen |
Verified Buyer | |
"Great Experience with SkatePro - was able to do an extensive check into different areas of interest, the product itself & it's functions, and then on ordering, the delivery was within 4 days. Very pleased with both service & product!" | |
Ciara Jordan (Cork) | 22/02/2022 |
Verified Buyer | |
"Excellent from order to delivery" | |
Rob Davis (Tallaght) | 22/02/2022 |
Verified Buyer | |
"So gorgeous, so fun and such fast delivery!!" | |
Aoife Stafford (Newtownabbey) | 22/02/2022 |
Verified Buyer | |
"I ordered ski boots almost a month ago and I have yet to receive them. I had to reach out to the company to check the status of my order. Otherwise, I would still be in the dark. Still waiting for my merchandise. Poor customer service…" | |
Ramon F. (Aledo) | 22/02/2022 |
Reply from SkatePro: Thank you very much for your review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. We have tried to update you as much as we could on the situation at our courier, who eventually delivered to you. We really appreciate your feedback and have done everything in our might to make sure this is not happening again. // Doreen |
Verified Buyer | |
"Friendly, knowledgeable and professional service." | |
Conor Heduvan (Mullingar) | 22/02/2022 |
Verified Buyer | |
"Great wheels love skatepro fast postage great site" | |
Ollie ryder (Ballina) | 21/02/2022 |
Verified Buyer | |
"Perfect!" | |
Silvija S. (Cork city) | 21/02/2022 |
Verified Buyer | |
"Absolutely love my skates, a perfect fit but I may have got carried away🤪 I thought it would be like getting back on a bike, no such luck, but I’ll keep going and hopefully master it 😂" | |
yvonne O Donoghue (DINGLE) | 21/02/2022 |
Verified Buyer | |
"Delighted with my skates and the very fast efficient service" | |
Maire Begley Merz (Glanmire) | 21/02/2022 |
Verified Buyer | |
"Freel great prefect fit and great fun" | |
Denise Pimley (Mulhuddart) | 21/02/2022 |
Verified Buyer | |
"Excellent service as always" | |
Riley Barry (Waterford) | 21/02/2022 |
Verified Buyer | |
"Nothing further to add" | |
Tony Bardon (Dublin 16) | 21/02/2022 |
Verified Buyer | |
"First aggressive inline skates and I love them. Arrived in less than a week and I’ve been using them for about a month now. Obsessed and already wanting another pair" | |
Blair Isaac Brown (Fishkill) | 20/02/2022 |
Verified Buyer | |
"I placed an order for cross country skis and all the bells and whistles, so I was to get my bindings installed for free. My ski's and poles arrived first but the bindings were not mounted. Still waiting for a response from SkatePro 3 days later. The rest of the items are still en route. Where? I have no idea. How they are going to mount my bindings now, I haven't got a clue. Extremely disappointed." | |
Charles Stage (Clayton) | 20/02/2022 |
Reply from SkatePro: Thank you for your review! I'm so sorry to hear about your experience. From your order and invoice, I can see you didn't choose to have your bindings installed, just shipped as is. Hoping you have found a local store that can mount your bindings now you have received both parcels containing your full order - as we offered you an amount for the costs, as a service from SkatePro.👍👍 /Doreen |
Verified Buyer | |
"Really bad experience through the ordering process. I placed my order February 1st and my card was charged on February 2nd. After the card was charged, I was informed that the item was actually out of stock and offered replacement options that were worse than what I originally ordered or not comparable. I asked for a third alternative that was also worse than the one ordered but at least close to the original. I was told item would be shipped right away. close to 20 days later the item remains in transit, and while I understand global logistic challenges due to Covid, it is unacceptable that SkatePro never provided updates on the order and I had to keep reaching out for news." | |
Jose Correa (Cedar Park) | 19/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you and in some cases the courier experiences delays that are out of our control. Your parcel was stuck due to delays at UPS' German depot due to Covid outbreaks and the weather. We have tried to update you on the contact we had with UPS regarding the delayed parcel, but I'm sorry to hear that this was not sufficient. We are hoping you are happy with the compensation we offered and with the skates of course. If you wish to return those, do let us know, so we can help you with the return process. // Doreen |
Verified Buyer | |
"They doing top quality work at skatepro" | |
Matthew R. (Oakley) | 19/02/2022 |
Verified Buyer | |
"Not only a great price but also great customer service. I have been pleased with my recent purchase of skis. It arrived on time and was packaged with care. I plan to buy more from skatepro soon." | |
Khurram Haroon (North Andover) | 19/02/2022 |
Verified Buyer | |
"Skatepro are crooks. Bought the Anon M4 Toric ski goggles that clearly stated it came with a 2nd spare lens (written on the order confirmation) and a MFI neck warmer. First, they shipped the goggles loose in a brown padded envelope. No box or any protection whatsoever. Not damaged but clearly poor service. Secondly the spare lens was not included and neither was the neck warmer. I called and email and the response was negative. The 2 items were not included even when it says it on the confirmation and on the goggle strap (comes with spare lens). Now when I try and return they want to charge me for shipping cost. Will be elevating this to their management." | |
Eric Laprise (Saint Sauveur) | 18/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I can see that we have been in contact with you for a while, as we needed to investigate this for you. Our apologies that it took a bit longer before we were able to give you a final answer. As my colleague already shared with you, our purchasing department says that you are 100% correct that these should have come with a neck warmer and extra lens. Unfortunately, these got lost, and we do not have any more spare. We therefore encourage you to use the return label we offered you for free, so you will get a full refund for the returned product. You are also still welcome to make use of the discount we offered you, if you decide to keep the product. Once again, our apologies for the inconvenience. /Doreen |
Verified Buyer | |
"Great produce, packaging and quick delivery!!!!!" | |
Georgina Boyle (Dublin 13) | 18/02/2022 |
Verified Buyer | |
"Still waiting to hear about the status of my return. If it posts, then I will consider myself very satisfied with SkatePro. Not yet, and thanks for asking." | |
Josh Philibert (Foxboro) | 18/02/2022 |
Reply from SkatePro: Thank you for your review. I see that you have received your refund now of the order you returned. Do let us know if we can do something for you in the future! We are more than happy to help! 😊 /Doreen |
Verified Buyer | |
"This is ridiculous. No way would I have ordered skis if I knew you were in Denmark. My order seems to be stuck in Germany. I was informed they would be delivered 2/15/22. I prefer to cancel this order. You need to make it clear on your website that you are in Denmark." | |
Charles Vorce (South Lake Tahoe) | 17/02/2022 |
Reply from SkatePro: We are sorry to hear this :( Unfortunately there has been delays due to Corona outbreaks in Germany😟 I can see that you have sent us an email - we will get back to you with a solution to this issue./Emma |
Verified Buyer | |
"Nothing but good things to say about skatepro- excellent customer service, prompt shipping, good value, super product range & quality 👍👍" | |
Sue Bolger (Dublin 5) | 17/02/2022 |
Verified Buyer | |
"Fantastic service thanks, great value and prompt delivery to Ireland in a week." | |
Barry Moloney (Cork) | 17/02/2022 |
Verified Buyer | |
"Ngl if you are from the states and want an order shipped fast, right now is not the time. No hate on skatepro just delays in shipping due to covid and the crazy weather. Other than that skatepro has a lot of good products along with great customer service. they reply back quick and help you assess the problem if there is one! definitely cant wait to try out my new parts!" | |
Treshun Buckingham (Belleville) | 17/02/2022 |
Verified Buyer | |
"Even though the skates were returned for a larger size they make it very easy to you the website. Very simple instructions." | |
James Q Middlebrooks (Round rock) | 17/02/2022 |
Verified Buyer | |
"Everything was as advertised and came quick. Thank you!" | |
Jennifer M. (Hampton) | 17/02/2022 |
Verified Buyer | |
"Arrived quickly. Well packed. All good." | |
Dennis M. (Dublin 12) | 16/02/2022 |
Verified Buyer | |
"Good equipment" | |
Eamonn Hogan (Kilkenny) | 16/02/2022 |
Verified Buyer | |
"Product worked exactly as advertised and arrived on time. Thanks" | |
Connor Mitchell (Hoboken) | 16/02/2022 |
Verified Buyer | |
"Everything arrived so quickly, great prices and reliable products" | |
Sarah B. (Dublin) | 16/02/2022 |
Verified Buyer | |
"Very fast. The products are really good." | |
Ryszard Gieron (Dublin 13) | 15/02/2022 |
Verified Buyer | |
"its been a month and my items still have not arrived" | |
Samuel S. (Woodstock) | 15/02/2022 |
Reply from SkatePro: Thank you for your review. I've looked into it and I can see that UPS was having issues due to sudden Corona outbreak in one of their German facilities, which caused them to be behind with deliveries. I can see that you received your products eventually and that we also compensated you for the delay. Once again, our apologies! /Doreen |
Verified Buyer | |
"The skates were great and high-quality but the shipping was extended a bit and took longer to receive." | |
Stacy B. (CHAUNCEY) | 15/02/2022 |
Verified Buyer | |
"Great boots! Super comfortable and sizing was accurate." | |
Catherine Hardie (Easthampton) | 15/02/2022 |
Verified Buyer | |
"They were great! I had to return a pair of Roces cause they were too small and they were quick to respond with the proper return instructions! I’ll be back again for anything skate related." | |
Natalia Looney (Brooklyn) | 15/02/2022 |
Verified Buyer | |
"wetsuit was delivered very quickly, great service. Price was really fair and the quality is great." | |
Eric Hegarty (cork) | 15/02/2022 |
Verified Buyer | |
"Very happy with the service. Keep up the good work!" | |
Robin Fitzpatrick (Ennis) | 15/02/2022 |
Verified Buyer | |
"Wonderful! Quick shipping, everything came as ordered. The skates are beautiful -- I absolutely love the mint color." | |
Jaqueline Andre (Portland) | 15/02/2022 |
Verified Buyer | |
"Great product, looks like its gonna be on the board for a while" | |
Valeriu Plop (Edenderry) | 15/02/2022 |
Verified Buyer | |
"Very good. Thanks." | |
Brian McKeon (Montoursville) | 15/02/2022 |
Verified Buyer | |
"Got what I was looking for.so thumbs up." | |
Timmy Dennehy (Limerick) | 15/02/2022 |
Verified Buyer | |
"I’m extremely happy with my order. Super easy and fast! Great customer service." | |
Alice Lu (Tahoe City) | 15/02/2022 |
Verified Buyer | |
"I've been very happy with all my Skatepro purchases. The customer service is miles ahead of the competition. I was especially impressed that I received my orders in such a timely fashion, when many other outlets for such goods are unable to fulfill on time for to transportation delays, etc. I highly recommend!" | |
Lorin Laxton (Raleigh) | 15/02/2022 |
Verified Buyer | |
"Shipping to for ever but I know it wasn’t your fault but super happy with quality of skates!" | |
Jaime Juarez (Yuma) | 15/02/2022 |
Verified Buyer | |
"Terrible costume service, I’ve received a wrong item, and I’m try to sort it out but they take too long to answer me, it’s been 8 days since I got the wrong skate." | |
Naomi Cristina Rodrigues (Limerick) | 15/02/2022 |
Reply from SkatePro: We are so sorry to hear that you receieved the wrong item :( As we have communicated via email, we will have the parcel picked up on a date that suits you, and will refund you for this error. Again, we are sorry for the mishap - thank you for your patience 😊/Emma |
Verified Buyer | |
"Super dope sight!!" | |
Coley Bagwell (York) | 15/02/2022 |
Verified Buyer | |
"Very satisfied and impressed with the delivery time." | |
Joe D’Amore (Johnstown) | 15/02/2022 |
Verified Buyer | |
"Thankyou for a wonderful product. looks good, feels solid. Issues with delivery like the situation everywhere. But I'm happy with the product and thats what counts." | |
colomba savastano (sainte-anne-des-lacs) | 15/02/2022 |
Verified Buyer | |
"Awesome ski poles and ski bag. Packaged well. Thank you!" | |
Nick Gerrits (Huntersville) | 15/02/2022 |
Verified Buyer | |
"Beautiful skates. Excellent communication with vendor. They were shipped quickly - however due to COVID-19 delays, UPS took while to deliver. BUT, skates came sharpened as requested in my order and the blade covered work good too! Can’t wait to do some spins and work on my skating!" | |
Shawn Donnelly (Washington) | 15/02/2022 |
Verified Buyer | |
"Great customer service and help!" | |
Jennifer L sorem (Larkspur) | 14/02/2022 |
Verified Buyer | |
"Quick shipping and great products in stock!" | |
Conor Goddard (Iqaluit) | 14/02/2022 |
Verified Buyer | |
"Great product! Very happy with quality of ice skates. Warm, too!" | |
Julia gunzenhauser (Chesterton) | 14/02/2022 |
Verified Buyer | |
"Wonderful purchase experience with SkatePro. Items arrived perfectly wrapped and the condition were so good, no damage occurred during the international transition. Even thought, the ups delayed the delivery for couple of days due to the surge of omicron, SkatePro proactively notified me and kept tracking the status. I felt they are reliable and would recommend friends to purchase things here!" | |
Jauping C. (San Jose) | 14/02/2022 |
Verified Buyer | |
"Anarchy skates are great! Thank you!" | |
Brady Briscoe (Boise) | 14/02/2022 |
Verified Buyer | |
"Skates arrived and fit perfectly. Sized up." | |
Lisa shaughnessy (galway) | 14/02/2022 |
Verified Buyer | |
"Fast responses to email, super fast delivery and return process too! I love love love my skates and my husband loves his too! Originally we both ordered a size too small. We returned and purchased the correct sizes. The entire process was painless, other than the error in sizing which was our own fault. Skates fit great, and feel great too!" | |
Megan Allyse Asire (Brazoria) | 14/02/2022 |
Verified Buyer | |
"Product arrived in just over a week and customer service was great! No issues with product received other than I picked the wrong size. Staff was great with helping me return the boots." | |
Kristin Siebert (Keyport) | 14/02/2022 |
Verified Buyer | |
"Only received half my order after weeks of delay and no accurate estimated delivery timeframe communicated though that information was requested frequently. Your asking me to review your product before the entire order has arrived? I had asked for a refund and was refused outright. They consider it not their problem once they have your money. If it is delayed or lost in transit. The customer is at fault. Skatepro, stop taking orders you can't fulfill until you've sorted out your logistics nightmare. Or advertise next years model eqiupment so that it's current by the season it's received at least." | |
Oliver C. (Glenwood Springs) | 14/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I would like to start with our apologies for the situation. We handed over your order within two days after you placed an order, but the courier experienced delays that were out of our control (in this case, Covid outbreaks at the courier's facility). However, when we noticed it, we have done whatever we could to inform you on the processes we could start for you in this specific situation, as well as our efforts in our contacts with the courier to get the parcels moving again. I can see that you eventually received the two parcels containing your full order. We are hoping that you have been enjoying the products since then! 🎿👍 /Doreen |
Verified Buyer | |
"Great skis and great service. They had the goods when no one else did. These skis do it all - fluff, hard pack, Nordic, light AT low angle touring." | |
Nick S. (Essex) | 14/02/2022 |
Verified Buyer | |
"Very happy with the service." | |
Aine Halligan (Kilpedder) | 14/02/2022 |
Verified Buyer | |
"My box came late- like three weeks late. And the box was decimated. Smashed up, looked terrible. If I had know that's how it would arrive I would've ordered it to myself and not sent it as a gift. The item looks fine; just was super delayed and the box was in terrible condition." | |
N. Luzzi (Manhattan) | 14/02/2022 |
Reply from SkatePro: Thank you for your review! I'm very sorry to hear about your experience, this is not how we wish that our customers receive our products. We have received your photographs and appreciate the feedback on the handling of the package by the courier. The courier also unfortunately experienced delays that were out of SkatePro's control. Once again, our apologies for the situation! /Doreen |
Verified Buyer | |
"Terrible company. I ordered some gear for a trip and the package was severely delayed. I ended up asking to cancel the order and the customer representative helped put in a request but the package was still delivered. I reached out to see what we could do since I don't need the items anymore (I bought them locally instead) but the team hasn't replied." | |
Kevin Luong (Temple City) | 14/02/2022 |
Reply from SkatePro: Thank you for your review. I'm very sorry to hear about your experience. I've reached out to you now to make sure you can return your order easily and get a refund. As we have also informed you about earlier, SkatePro had handed over your parcel on time to the courier, but unfortunately the courier experienced delays that were out of SkatePro's control 😕 Our apologies for the inconvenience! /Doreen |
Verified Buyer | |
"Great site with a great range. Great experience all round" | |
Noel Anderson (Celbridge) | 14/02/2022 |
Verified Buyer | |
"Great product with fast delivery. This is my second purchase from Skatepro..very happy with service." | |
Deirdre M. (Co.Cork) | 14/02/2022 |
Verified Buyer | |
"Very pleased with them thank you" | |
Linda Ridgway (Cork) | 14/02/2022 |
Verified Buyer | |
"I purchased the wrong size for my skates. The customer service was super fast and helpful, even when I decided to change the way I wanted my refund. I now have the right ones and can't measure my excitement! Thanks so much everyone :)" | |
Luiza Maia (Dublin) | 14/02/2022 |
Verified Buyer | |
"Easily the worst customer service I have ever encountered. They don't actually read your inquiries, just respond with generic templates" | |
Charles Meers (Spring Valley) | 14/02/2022 |
Reply from SkatePro: We are so sorry to hear that you are dissatisfied with our service 😟 I can see that we currently have an email correspondance with you and will get in contact with you directly to ensure that we find a solution to this. Thank you/Emma |
Verified Buyer | |
"Great service, communication and the best ski gear. I am happily skiing on my new gear with a big smile on my face!" | |
Mary Louise Bove (Colebrook) | 13/02/2022 |
Verified Buyer | |
"Was very pleased with my purchase from Skate Pro! From the moment I went onto website to find what I wanted to actually getting my delivery. I purchased the Power slide Imperial. My normal shoe size is woman's UK 5 / EU 38. And I was suggested by salesperson to go for one size bigger to give my toes more room to move and they fit perfectly. Delivery was pretty fast and package came in brilliant condition, only downside for me is the range of products- not much to choose from if you're looking for particular product, but other than that- very happy with my experience so far!" | |
Laura L. (Cork) | 13/02/2022 |
Verified Buyer | |
"Do not buy anything from them! They take your money but don’t deliver." | |
Josef Berger (Los Altos) | 12/02/2022 |
Reply from SkatePro: We are very sorry to hear that you are unhappy with our service at Skatepro :( I can see on your tracking that your parcel is on the way to you, but as you requested we have stopped the parcel, to have it returned to us, so that you can recieve a refund. Again, we are sorry for any inconvenience this may have caused./Emma |
Verified Buyer | |
"Very good service and quality product. I definitely recommend." | |
Steven Farkas (Goulais River) | 11/02/2022 |
Verified Buyer | |
"It was a bit challenging to buy gears online as the decisions are made purely by the size chart and there was no chance to try them on and feel the fit. Unfortunately, I had some issues with the actual size of my gear after I chose the size based on their size chart. After I reached out the customer service, they were unexpectedly responsive and proactive. They went the extra mile to help me with my case and offered a generous solution. I am also impressed with their full stock. It was very pleasant to find half sizes of skates that are not carried by Canadian retailers. Would recommend." | |
Shirley Shen (Ottawa) | 11/02/2022 |
Verified Buyer | |
"Shipping took over a month to arrive. Skis arrived with small scratches in the base. Will not order from skate pro again." | |
William J. (Calgary) | 11/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I'm very sorry to hear that you experienced a delay as well as received a damaged product. You are always very welcome to contact us via phone, chat or email@skatepro.ca if you have a complaint on a received item, so we can find a solution for it together. 👍/ Doreen |
Verified Buyer | |
"Great Customer service. Delivery was fantastic 2 weeks to Meadow lake Saskatchewan Canada. Equipment is top notch and colors stand out. Definitely will be purchasing downhill skis and boots next" | |
Ronald Harleman (Meadow Lake) | 11/02/2022 |
Verified Buyer | |
"I am satisfied with the product. Delivery was slow however." | |
Danielle Bean (Orleans) | 10/02/2022 |
Verified Buyer | |
"Love these bindings!" | |
Olaf Knutson (Hudson Heights) | 10/02/2022 |
Verified Buyer | |
"Unbelievably fast delivery with well packaged products. My ski boots are perfect! Best price around and I was able to ski them that weekend!" | |
I. Wilson (Shoreline) | 10/02/2022 |
Verified Buyer | |
"Package was late, but that's totally okay! I know the weather was miserable over the last little while. I got the helmets at such a great price, and wore it on the hill the other day. You have such great deals on everything, this will continue to be my go-to site. Thanks again!" | |
matthew Lyons (Newmarket) | 10/02/2022 |
Verified Buyer | |
"Order came in paper bag, item is missing. Waiting on GLS pick up return and refund." | |
Danijel Bastijan (Dublin) | 10/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. We are very sorry to hear about your experience. I can see that we have received all products back and refunded you accordingly. Our apologies once again. // Doreen |
Verified Buyer | |
"Amazing. Nonissues except delay in shipping due to covid" | |
bill goodwin (Toronto) | 10/02/2022 |
Verified Buyer | |
"Product is as described. The price was fair. Shipping took long…covid" | |
Mike Andersen (Toronto) | 10/02/2022 |
Verified Buyer | |
"Very good" | |
NAncy Bergeron (St Anne des LACS) | 10/02/2022 |
Verified Buyer | |
"Spent extra money on express shipping although not they're fault due to covid issues. The order came 2 weeks late, came in an absolutely destroyed box which was half open. Helmet and gloves were fine but the sticker I ordered was no where to be seen." | |
N. Kozak (Vancouver) | 10/02/2022 |
Reply from SkatePro: Very sorry to hear about this delivery ending up like this, we will get in touch with you asap to find a good solution for the missing sticker! Thank you for your understanding about the shipping delays our courier partner experienced due to covid 👍 //Mikolaj |
Verified Buyer | |
"Fast delivery and I am very happy with my skates. I just need it to hurry up and get warm now." | |
Lisa Nelson (Lake Tapps) | 10/02/2022 |