Reviews of SkatePro
Verified Buyer | |
"Received good service in the beginning. But I paid for expedited shipping and received my items a week later. Not at all pleased with that." | |
Jennifer C. (Oak Park) | 02/02/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I do understand your disappointment with the parcel not arriving during the estimated window, but unfortunately we can only estimate these times for you. I see that you received your products one business day outside the delivery window. Generally speaking the option for UPS Express is a faster option that the one you chose. Our apologies for the inconvenience. /Doreen |
Verified Buyer | |
"Love my new Volkl SL race skis. You guys were easy to deal with and very professional. T Thank you" | |
MICHAEL K PIERSON (HESPERUS) | 02/02/2022 |
Verified Buyer | |
"Everything was perfect..." | |
Claude Gosselin (Lévis) | 02/02/2022 |
Verified Buyer | |
"I ordered bindings brakes. As described. I'm satisfied !" | |
Marc Boulay (Gaspe) | 02/02/2022 |
Verified Buyer | |
"I got a really great deal on a pair of Volkl Revolt 95’s. Everyone was super helpful with all of my questions and the shipping was really fast even with a major snowstorm delaying everything. Definitely shopping here for my next pair." | |
Jordan S. (Toronto) | 02/02/2022 |
Verified Buyer | |
"Very helpful. We emailed back and forth until we got everything the way we wanted. Then when the packaged was shipped by UPS I had constant emails on delivery date. Very well done and the skiis are awesome. Thanks" | |
Carol Knorr (Luseland) | 02/02/2022 |
Verified Buyer | |
"These were a gift for a family member, they were a hit! whole experience was great, no complaints!" | |
Madeline G. (Cherry Valley) | 02/02/2022 |
Verified Buyer | |
"I actually didn't have any problems with skatepro. Everything came as expected. I'm going to buy from them again." | |
LaTasha M. (Dallas) | 02/02/2022 |
Verified Buyer | |
"A new ski friend recommended SkatePro. Found exactly what I wanted at a good price. Customer service was prompt and polite. Packaging of skis protected them nicely. Fast shipping and delivery. I am recommending SkatePro to all of my friends!" | |
James P. (Oakland) | 02/02/2022 |
Verified Buyer | |
"Took a bit longer than expected, but ok otherwise" | |
V. Gaspar (Dublin) | 02/02/2022 |
Verified Buyer | |
"Very easy to order and excellent delivery" | |
O. Kierans (Drogheda) | 02/02/2022 |
Verified Buyer | |
"Easy and fast shipping" | |
Olivier Gutierrez (QUEBEC) | 02/02/2022 |
Verified Buyer | |
"The bag was a perfect size! I could also fit my elbow & knee pads in there!" | |
R. Lu (San Jose) | 02/02/2022 |
Verified Buyer | |
"Fast service and shipping. Impressive! Very happy with my skis!" | |
Kevin B. (Nelson) | 02/02/2022 |
Verified Buyer | |
"Unbelievably, the skis and boots came across the ocean to my door on time, intact and no hidden costs. This is undoubtedly not good luck but the result of a well run business. Thank you Skate Pro." | |
Jonathan Korb (Mont-Tremblant) | 02/02/2022 |
Verified Buyer | |
"Skateboard super good quality and I LOVE THE GRAFICS and the way it skates is so smooth and silent" | |
Khulood Alhaj (Ottawa) | 01/02/2022 |
Verified Buyer | |
"totally incredible that we ordered and received in under 10 days. easy peazy and it all fit great. Glad to have this resource, sharing with friends." | |
Sheila E. (Seal Cove) | 01/02/2022 |
Verified Buyer | |
"Very happy with the color and quality. The rims came with the bands installed plus 2 extras which I didn't expect." | |
Greg Poopsalot (Riverside) | 01/02/2022 |
Verified Buyer | |
"Very easy process. The only drawback is the potential for delay going through customs. Otherwise painless." | |
Peter Comiski (Newtown) | 01/02/2022 |
Verified Buyer | |
"Very satified of the product and regarding the service as well." | |
Hugues Thibault (Rimouski) | 01/02/2022 |
Verified Buyer | |
"Great products Delivery didn’t come from Ireland so took longer than expected." | |
Shaun Devine (Letterkenny) | 01/02/2022 |
Verified Buyer | |
"Awesome skates!" | |
Benjamin Wierzba (Valdosta) | 01/02/2022 |
Verified Buyer | |
"Very satisfied, top quality products, thanks" | |
Eriks Ozolins (Carrick On Shannon) | 01/02/2022 |
Verified Buyer | |
"These boot covers fit true to size perfectly over my boots and work so well at keeping my feet warm!" | |
Kate Timms (Toronto) | 01/02/2022 |
Verified Buyer | |
"Shipped on time, got my goods fast!" | |
Avery Louie (somerville) | 01/02/2022 |
Verified Buyer | |
"Everything was as promised. Very happy with the experience. Thank you!" | |
Matthew Henry (Hampstead) | 31/01/2022 |
Verified Buyer | |
"Helmet came on time, as promised. I’d buy from them again and with confidence." | |
Robert E. (Detroit) | 31/01/2022 |
Verified Buyer | |
"When ordering, I didn’t realize the product was being sent from Eastern Europe, and would take ten days to finally arrive via UPS (who I had to call several times to get an explanation for the delay." | |
Tim Seppa (Spokane) | 31/01/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. Currently, all SkatePro orders are being shipped from a warehouse located in Europe (Denmark). In our confirmation email to you, we have given a delivery window in which we expected your parcel to be delivered. I see no delay on your delivery. We shared Thursday 13 Jan to Tuesday 18 Jan with you and your parcel has been delivered the 18th of January. Hoping you have a lot of fun with the products! 🎿 👍 /Doreen |
Verified Buyer | |
"Idk my grease was missing from my Sunday saker2 cranks but yeah got my headset for 20 bucks so yuh" | |
H. Luna (Laredo) | 31/01/2022 |
Verified Buyer | |
"It was a great experience. One pair of the skates did not fit well and they sent me another ones very quickly." | |
Sandra M. P. (Etobicoke) | 31/01/2022 |
Verified Buyer | |
"I found the process outstanding and exceeded my expectations." | |
Christopher McDowell (Carbondale) | 31/01/2022 |
Verified Buyer | |
"Great service. Fast shipping" | |
Robert Hinson (Iron Station) | 31/01/2022 |
Verified Buyer | |
"My experience was SkatePro has a lot of good options and my skates got here so quickly even though they were coming from a different country. I had an initial question and Customer Service responded within the same day. I liked reading about all the team members on the Meet Our Team page on the website. It makes me feel good that I bought my skates from experts who understand the equipment. I will definitely use SkatePro for skate purchases in the future and have already recommended to my boyfriend who plays ice hockey for when he needs to replace his skates." | |
Leah Peralta (Chantilly) | 31/01/2022 |
Verified Buyer | |
"Skates were the exactly as expected, quick shipping, great price. Would shop here again" | |
Tevin Watkins (Orlando) | 31/01/2022 |
Verified Buyer | |
"It's been a few years since I put some skates on but once I got back into the groove, it made me remember how much I was missing. I like the skate so far!" | |
Roger Villegas (Glendale) | 31/01/2022 |
Verified Buyer | |
"So far so good." | |
Pawel B. (Brampton) | 31/01/2022 |
Verified Buyer | |
"So far so good. My ultimate opinion will be based on how well the product stands up to use after a few months ." | |
Oliver M. (vancouver) | 31/01/2022 |
Verified Buyer | |
"FAST and item exactly as described!!! Ordered a pair of a pair of Roces Icy 3 Skates. In the size chart, customer feedback recommended to select 2 sizes up your usual shoe size - so I did. Placed my order, it was processed (including the skate sharpening) and shipped in the next 24h (business day). From Denmark, arrived 7 days later (1 day delay due to UPS). And lo and behold, perfect fit! Been on the ice several times with them, great quality product!" | |
Jean-Pierre Vu (Outremont) | 31/01/2022 |
Verified Buyer | |
"Excellent service overall, would recommend" | |
Mark Tullio (Richmond Hill) | 31/01/2022 |
Verified Buyer | |
"Received in good quality and easy adjustment" | |
Li Y. (Calgary) | 31/01/2022 |
Verified Buyer | |
"Excellent skates quality and great work by SKATEPRO regarding the delivery process." | |
Nadezhda Piatetskaia (Vancouver) | 31/01/2022 |
Verified Buyer | |
"Recived in a week in Ottawa Canada," | |
A. Rahmanian (Ottawa) | 31/01/2022 |
Verified Buyer | |
"Super fast response to my questions and honest, clear answers. 10/10 will consult them in the future for purchases (we live in Quebec province.)" | |
Arian Manchego (Cap-Sante) | 31/01/2022 |
Verified Buyer | |
"Shipped very quickly and the two pairs of skates I bought were great quality (the yellow rio quads and the kids sfr stomper, and on top customer service was kind , patient and very professional." | |
K. Bello (Flowery Branch) | 31/01/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. We are glad to hear that you have had a nice experience. We only got 2/5 stars from you, so if there is any complaint or remark you have with regards to our products, service or shipping, feel free to reach out via email@skatepro.com ❤️ // Doreen |
Verified Buyer | |
"Horrible handling of the shipping. I explicitly included a comment that I was only on visit in Canada, hence absolutely needed the delivery to arrive before my departure, ie within 6 days. The person handling the order clearly was not paying attention to the details as demonstrated by her lack of attention through my communication with her. On top of this, she did not show any sign of empathy or care to solve the problem." | |
Mo T. (Saint Laurent) | 31/01/2022 |
Reply from SkatePro: Thank you for your review! I can see that we have contacted UPS for you to speed up your delivery, but unfortunately this was not sufficient. I will contact you to find out if we may be able to ship the product to your home country. // Doreen |
Verified Buyer | |
"Excellent service. The first pair I purchased for my daughter were too small, and I asked for suggestions regarding a similar pair. The second pair were great Ave my daughter loves them!" | |
DAnna Mullins (Johnstown) | 29/01/2022 |
Verified Buyer | |
"Great website and service!" | |
Grace Katherine Warthen (Leavenworth) | 29/01/2022 |
Verified Buyer | |
"I recently worked with SkatePro on a warranty issue with a new pair of xc ski boots I purchased through the SkatePro website. Their customer service was prompt and friendly, and the issue was resolved successfully. I appreciated finding out that, in addition to having a great selection of otherwise-hard-to-find xc gear at good prices, SkatePro was ready to stand behind their products and provide responsive service. Thanks!" | |
J. Pollock (Golden) | 28/01/2022 |
Verified Buyer | |
"I bought a WTP index 33mm stem...from Denmark to South Carolina it took about 5-6days from time of order to my door, I think that's impressive. Wish I received some stickers with my 80dollar stem though, other than that no complaints" | |
R. Gillis (Simpsonville) | 28/01/2022 |
Verified Buyer | |
"Customer Service is very bad at skatepro. My order has been delayed for 1+ week and the customer service reps are unable to remedy the situation. In addition, they've stopped answering my emails or trying to help in any way." | |
Ken Gee (Hoboken) | 28/01/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. I can see that in the meantime we have been in contact with you. We have asked for UPS to return the parcel back to us, and we have refunded you today! Due to many emails in our inbox, it can happen that it takes a couple of days before we answer your email. Even though the delays at UPS have caused you to wish for a return, we are happy that we could in the end help you! // Doreen |
Verified Buyer | |
"Super fast shipping, everything exactly as described and very reasonable returns! Would shop here again anytime for great prices on quality products!" | |
Sarah Kukes (Edmonds) | 28/01/2022 |
Verified Buyer | |
"Very good. Skis are awesome. Arrived on time albeit barely. The ship time was about 5 days late. I had assurances when I purchased of a certain delivery date. In any event, good purchase and good price. Thank you." | |
Michael Mikiciuk (Delray Beach) | 28/01/2022 |
Verified Buyer | |
"Perfect ordering, products arrived in great condition. One could not ask for better service and prices." | |
Kurt G. /. G. O. (Spokane) | 28/01/2022 |
Verified Buyer | |
"Nice and easy shopping with skatepro" | |
Richie Trujillo (San Diego) | 28/01/2022 |
Verified Buyer | |
"Misleading website products pics! Sending wrong item different colors from the website pics. The customer service team wasn’t helpful at all. So upset and disappointed about the purchase. Won’t buy from the website again nor recommend for any potential customers to make purchase!" | |
Y. Yan (Vancouver) | 28/01/2022 |
Reply from SkatePro: Thank you for your effort in writing this review. The skateboard you ordered comes indeed in varying bottom veneer colours. This is a way of Toy Machine to be sustainable. We have stated this on in the specs of the product. We can unfortunately not help you in another way then we have done so far. I have just sent you yet another email, to make sure we have given you all the service we can! // Doreen |
Verified Buyer | |
"Excellent service. Products ordered delivered as requested." | |
Greg F. (Aurora) | 27/01/2022 |
Verified Buyer | |
"Extremely fast shipping process!" | |
Sam Brazeau (Montreal) | 27/01/2022 |
Verified Buyer | |
"Awesome skate shop!! Great customer support!!" | |
J. Alvarez (Pembroke Pines) | 27/01/2022 |
Verified Buyer | |
"Got what I wanted WHEN I wanted it. Great service and great skis. Head V10's." | |
Cal Pettengill (Reno) | 27/01/2022 |
Verified Buyer | |
"Great Classic XC Skis for Beginner-Intermediate Adult. I have been renting equipment and decided to purchase my own skis and boots. The customer service was excellent, and the agent I spoke to by phone helped me select the right skis. The trails where I live are tracked out so I wanted to make sure I selected the right type of skis for tracked Classic XC Skiing. I have used the skis three times already and LOVE my Fischer skis and boots. Quick shipping, excellent, patient, honest service and good value." | |
E. Orr (Aspen) | 27/01/2022 |
Verified Buyer | |
"Everything is perfect. Came together nicely, it feels good to ride again." | |
JORDAN V. (MOORETOWN) | 27/01/2022 |
Verified Buyer | |
"Great customer service. But delivery company took 2 weeks to return a product. Will use site to shop again. Top quality gear." | |
Caroline Lewis (Co.Longford) | 27/01/2022 |
Verified Buyer | |
"Really fast service. I love my items. I was able to get some grip, a deck & hardware that they don't sell in my local shops. Thank you!" | |
Sharon Lingle (Montréal) | 27/01/2022 |
Verified Buyer | |
"Love the snowboard bag!" | |
P. Sweeney (Kinsale, Co. Cork) | 27/01/2022 |
Verified Buyer | |
"Excellent transaction. Can't believe that shipped to Canada as fast as it did from Denmark. Competitively priced as well." | |
D. McLeod (Sarnia) | 27/01/2022 |
Verified Buyer | |
"Great service, solid price, product as advertised. The only downside, as a Canadian, is the return if needed - to Denmark on your dime. Be 100% sure you've ordered the product you want." | |
Shawn K. (Nakusp) | 27/01/2022 |
Verified Buyer | |
"Great site. I live in Wyoming and my deck and trucks got to me without any problems. Skatepro had an old flip deck I had when I first started skating. I was skeptical at first but this site is awesome. Thanks Skatepro!" | |
B. Trusty (Yellowstone National Park) | 27/01/2022 |
Verified Buyer | |
"BE VERY CAREFUL if you are ordering skis with bindings mounted as they WILL NOT accept a return. They would not even accept a return if I purchased an alternative similar product. I would also like to point out that my shipment was 2 days late and package was in rough shape when it arrived. Overall I would not recommend this site to anyone that isn't 100% sure they want what they are ordering." | |
Cory Anderson (South Portland) | 27/01/2022 |
Reply from SkatePro: Thank you so much for your effort in writing this review. Unfortunately, you can indeed not return skis with bindings that are drilled. These items have been customized to your needs and your right of withdrawal no longer applies. Upon adding the product with the mounting service this is mentioned, and you are asked to agree with this upon proceeding with ordering. This only applies to customized products. Therefore SkatePro does everything in their might to make sure our customers are informed correctly on the return policy. // Doreen |
Verified Buyer | |
"Timely shipment and correspondence. The skis arrived in excellent condition at the scheduled time. It was great to have the bindings mounted at no extra charge and to receive the bonus ski bag. The online information and videos were helpful." | |
Paolo R. (Fort Collins) | 27/01/2022 |
Verified Buyer | |
"Smooth transaction and great service" | |
Douglas S. (Gilford) | 27/01/2022 |
Verified Buyer | |
"Ggg" | |
Aaron Conaghan (Longford) | 27/01/2022 |
Verified Buyer | |
"My order was delivered correctly and promptly. The website and service were very good." | |
Laurie C. (Kelowna) | 27/01/2022 |
Verified Buyer | |
"Only place in the world I could find my skis. Even Madshus was out of the Intelligrip classic model I was looking for." | |
Kevin Driscoll (Spokane) | 27/01/2022 |
Verified Buyer | |
"Excellent service. Delivered in a week from Denmark to Calgary. Poles exactly as expected." | |
L. Lambkin (Blackie) | 26/01/2022 |
Verified Buyer | |
"Got the boots today, they fit great. Can't wait to try them out." | |
Lezlie Cahill (Winnipeg) | 26/01/2022 |
Verified Buyer | |
"Very satisfied" | |
Andrew Owens (Vancouver) | 26/01/2022 |
Verified Buyer | |
"Amazing bmx parts love the salt parts i got came fast and great service and i will buy from them again" | |
billy d. (Ancaster) | 26/01/2022 |
Verified Buyer | |
"Thanks for the fast service" | |
Timothy Skeer (Redmond) | 26/01/2022 |
Verified Buyer | |
"great skates, didn't hurt my feet at all after wearing them" | |
Jeremiah Shaw (Montreal) | 26/01/2022 |
Verified Buyer | |
"Great customer service, products and website. We had an in stock issues with our order but the customer service team contacted us quickly and fixed everything. Highly recommend this site." | |
David Gubbins (Leixlip) | 26/01/2022 |
Verified Buyer | |
"Great stuff at great prices and quick shipping" | |
Jaren Speece (LEBANON) | 26/01/2022 |
Verified Buyer | |
"Excellent customer service. Fast shipping. Thanks!" | |
Marc H. (Forest Lake) | 26/01/2022 |
Verified Buyer | |
"Skatepro is my new go to place! The product received was exactly as described and shipping to Canada was fast!" | |
VICTORIA M. (Saskatoon) | 26/01/2022 |
Verified Buyer | |
"UPS delivery was delayed by a week and as they did not inform me, I wasted a whole day waiting at home for it. However, the Skatepro staff were very responsive and very helpful during this period." | |
Andrew Cawte (Whistler) | 26/01/2022 |
Verified Buyer | |
"My skates arrived in a few days, in perfect condition, and sharpened! Another great purchase from Skatepro" | |
Daniela Diaz Reyna (Vancouver) | 26/01/2022 |
Verified Buyer | |
"Great customer service, I would buy from SkatePro again." | |
Adam W. (Toronto) | 26/01/2022 |
Verified Buyer | |
"Excellent customer service. Skis are fantastic!" | |
Jessica Johnston (Hampton) | 26/01/2022 |
Verified Buyer | |
"Very happy with the Leki gloves, very tight secure fit. I impressed with SkatePro. I live in the US (Vermont) and it arrived in a timely fashion from Denmark and since the order was over $99 no shipping cost. Well done SkatePro." | |
Michel A. (White River Junction) | 26/01/2022 |
Verified Buyer | |
"Thank you so much for assisting with sending the missing pieces of my order." | |
Andy Maheras (Kalispell) | 26/01/2022 |
Verified Buyer | |
"A1, fast shipping. Everything fit." | |
Guy Gironne (Terrebonne) | 26/01/2022 |
Verified Buyer | |
"I purchased my 1st pair of XC skate skis through SkatePro. I had several questions and the answered all of my questions in detail and by someone that understood the product I was purchasing AND within hours! fast response! My experience was that they had great customer service and fast shipment of product." | |
Jennifer N. (Richfield) | 26/01/2022 |
Verified Buyer | |
"SkatePro is quick and reliable. The product was as described - recommend!" | |
Alex Alex (Sharon) | 26/01/2022 |
Verified Buyer | |
"Fast shipping, good prices and an abundance of products to choose from. Excellent experience I definitely will be back!" | |
Jeff Justice (West Linn) | 26/01/2022 |
Verified Buyer | |
"These are the best skates ever. They are butter smooth, they adjust with your kids' foot, they're super cute, and very comfortable. My husband keeps praising me for making such a great purchase and that is rare, let me tell you. So worth it to invest in a pair of skates that will grow with your kid!" | |
J. Durant (Washington) | 26/01/2022 |
Verified Buyer | |
"Bought my 1st 3 wheel skates from here they arrived on the due date also the skates were amazing" | |
Francisco Ramirez (Dallas) | 26/01/2022 |
Verified Buyer | |
"good" | |
Hongmei cao (Lincolnshire) | 26/01/2022 |
Verified Buyer | |
"Delivered on time and in perfect condition. The skates are awesome!!" | |
Ruth Ingersoll (Belleville) | 26/01/2022 |
Verified Buyer | |
"Great!" | |
Brittany Anderson (Hudsonville) | 25/01/2022 |
Verified Buyer | |
"Great prices, fast shipping, and fantastic customer service! I reached out about a return and received an e-mail back almost immediately! They answered my question and told me I would receive confirmation via e-mail within 48 hours, I got it in less than 24!! :)" | |
Nicole Searles (Barrington) | 25/01/2022 |
Verified Buyer | |
"My son has a VERY hard foot to fit and last year a very patient sales person tried a woman's ski boot on him. He was so happy with the boot but this year it was too small. I got online and found the same boot one size up and took that gamble. The boots came quickly and are just right for him. The cost was reasonable and while I did not need to return the boots, it looked like that would have been easy. I plan to do the same thing again next year!" | |
Tami K. (Champaign) | 25/01/2022 |