Reviews of SkatePro
Verified Buyer | |
"Great service." | |
Janet Miller (Orangeville) | 25/05/2021 |
Verified Buyer | |
"Great scooter my son loves his" | |
Paul Dempsey (Portarlington) | 24/05/2021 |
Verified Buyer | |
"I do not recommend buying skates from SkatePro if you are US-based. After weeks of waiting for a restock, I bought my Chaya skates based on the sizing chart provided. It turned out that they were too small. However, what upset me was that when I looked at the skates I received, they are clearly labeled as a size US Womens 6.5 on both boots, as well as on the box. I don't understand why that couldn't have been communicated to me in the first place. I know I am a US W 7, and would never blind-buy size 6.5. SkatePro's sizing chart does not list US Womens sizes, so I went off the inch measurements, which led to me buying skates that are too small. They only provide US Mens sizes for skates that are baby pink! Now I not only have to wait for my size to be restocked, which will likely take weeks again, but I have to make time to pack up and bring these skates to the post office and pay for return shipping, all because SkatePro couldn't be bothered to list US shoe sizes for women. " | |
Helena C. (Fremont) | 24/05/2021 |
Reply from SkatePro: Hi Helena, Thank you for your honest review. First of all, I'm really sorry for all the inconvenience you have had when receiving a skate which did not fit. That's definitely something that we are not happy about 😕 We try to inform our customers in the best way possible on our website. Chaya is part of the brand Powerslide, which is a German-based company. Almost all their skates are created in US Men. If we figure out that this is incorrect, we, of course, try to asap adjust this on our website. So here, I would like to thank you for your direct feedback. In regards to the return costs, we will, of course, cover this for you. We stand for the products and information we are giving on our website. We take responsibility when we are wrong. We will get in touch with you to sort this out and get you a pair of skates that fits. Again, sorry for the inconvenience. /Justin Customer Connection Team |
Verified Buyer | |
"The overall experience of shopping with SkatePro was really good. My negative experience is that certain representatives don't know the product line very well." | |
Calvin J. (Evans) | 24/05/2021 |
Reply from SkatePro: Hi Calvin, Thank you very much for taking the time to write a review on our website. I'm very happy to hear that you are overall satisfied. In regards to not knowing the product line, I'm sorry to hear that. Your question was related to some specific brake arms for inline skates. Brake arms are model-specific and besides that, also brand-specific most often. It's pretty difficult to figure out if a brake arm does fit to a skate, which is from a different brand. I can understand that the colleague you have been talking to did have a hard time answering your complicated question😁 In any case, we are always improving our skills and knowledge so hopefully, we are on point next time you get in touch with us again. Thanks again for the feedback. /Justin Customer Connection Team |
Verified Buyer | |
"Really good customer support before purchase" | |
Aine McDonough (Maynooth) | 23/05/2021 |
Verified Buyer | |
"greaaaaatttteeeee" | |
Emma Cassidy (Dublin 16) | 23/05/2021 |
Verified Buyer | |
"Amazing quality, fast delivery and excellent service. I've bought scooters for my kids and they're the best. Bought two more as a gift to my nieces. Will definitely use more and will keep recommending" | |
Justyna B. (Pisarzowice) | 23/05/2021 |
Verified Buyer | |
"Great selection of items not available in Canada. Amazing customer service!" | |
Alexander Lloyd (Toronto) | 23/05/2021 |
Verified Buyer | |
"It great store. It took too long to arrive in Ireland." | |
Marina Silva (dublin 4) | 22/05/2021 |
Verified Buyer | |
"Met expectations" | |
James Allan (Joussard) | 21/05/2021 |
Verified Buyer | |
"Had some troubles but they worked them out awesome company" | |
Isaac Bishop (Pickering) | 21/05/2021 |
Reply from SkatePro: Hi Isaac, Thank you for your review. I am sorry to hear that your parcel arrived delayed and in a bad condition. I can see that we are working to solve this issue ASAP. We will be more than happy to send you a replacement for the lost item and a free SkatePro T-shirt. 😀 Apologies again for all this. /Cristina |
Verified Buyer | |
"Skate pro is a great web shop , a huge variety of products and very good prices." | |
Giovana Basei (Dublin 2) | 20/05/2021 |
Verified Buyer | |
"Such a professional company, great quality, great service, great communication throughout the process including delivery tracking. Cannot recommend them highly enough." | |
Angie S. (Ballymote) | 20/05/2021 |
Verified Buyer | |
"helpful and accurate delivery." | |
brandon mcdaniel (Mesquite) | 20/05/2021 |
Verified Buyer | |
"Thanks Skate Pro. Great service, as always." | |
Stuart C. (Dublin) | 20/05/2021 |
Verified Buyer | |
"very fast shipping, would do buisness again." | |
D. Burry (Scarborough) | 20/05/2021 |
Verified Buyer | |
"Very happy, will order from here again!" | |
Brona Howard (Drogheda) | 20/05/2021 |
Verified Buyer | |
"I ordered wheels bearings bearing spacers and deck rails , i recived a package with 3/4wheels no bearings no rails and the only thing i recived in full is the bearing spacers Tldr spent ~60 got 3 euro of useable products Apsolutely dreadfull Order no 3652630" | |
D. Carter (Galway) | 20/05/2021 |
Reply from SkatePro: Hey Dalton, thank you for taking your time to write this review. I am truly sorry to hear that. Fortunately, you also got in touch with customer service and we will solve this issue there ASAP. / Pierre |
Verified Buyer | |
"These where the only guys that had inventory. Website is easy to use and updated accordingly, but $12.95 to ship a light bmx seat is too much. Shipping should of been half that, but again you it in stock." | |
David Mendoza (Sugar Land) | 20/05/2021 |
Reply from SkatePro: Hi David, Thank you for your review! I am so glad that you enjoy surfing on our website 🏄♂️ Remember that you get free shipping from $149, and then you won't have to worry about the $12.95 😊 /Cristina |
Verified Buyer | |
"Great selection." | |
Tanya Branagan (Inchicore) | 20/05/2021 |
Verified Buyer | |
"LOVE MY SKATES! The are comfortable and super stylish! Love the aqua colour." | |
Alison Capstick (Prospect) | 20/05/2021 |
Verified Buyer | |
"Delivery time was longer than scheduled and box arrived looking crushed, without assembly instructions. Thankfully we were able to follow the picture on the website and completed it." | |
Shawnita Foster (Whitby) | 20/05/2021 |
Reply from SkatePro: Hi Shawnita, Thank you for your review! I am sorry to hear that you received your parcel delayed and in bad conditions. Definitely it's not the way we want our customers to receive their orders. Please contact our customer service team and provide them with some pictures of the damaged parcel and we will get back to you as soon as possible. /Cristina |
Verified Buyer | |
"Excellent" | |
Lorraine Dunne (Dun Laoghaire, Co Dublin) | 20/05/2021 |
Verified Buyer | |
"I had a very positive experience shopping at SkatePro. It was easy to track my order and they replied promptly when I had a question." | |
Gabriela Rodriguez-Weinerth (Oxnard) | 20/05/2021 |
Verified Buyer | |
"Great service to Ireland" | |
Darren K. (Dublin) | 19/05/2021 |
Verified Buyer | |
"Great website and was able to get actual customer service when I called in. Was happy with that part. Everything else has been brutal. Items shipped from Europe, while claiming to be a Canadian company. Over 3 weeks now and still no products. Will not shop here again." | |
Matt Hale (Martensville) | 19/05/2021 |
Reply from SkatePro: Hi Matt, Thank you so much for your comment! And I am so happy that our customer service meet your expectations :) Apologies for the delay with your parcel. We do have a Canadian domain to make our Canadian customers' purchases a lot easier :) You are able to see every product that we have on our website with English specifications and in your currency😉. Currently, we are working very hard to include all these extra taxes in our shipping costs. Please, contact our customer service team and we will be more than happy to look for a suitable resolution for this :) /Cristina |
Verified Buyer | |
"extremely helpful, fantastic products, courier took longer than predicted, but it's out of hands of SkatePro shop Thank you!" | |
Aga D. (Skerries) | 19/05/2021 |
Verified Buyer | |
"Very efficient ordering process, and kept me updated on purchase/item shipment tracking." | |
David Caras (St. Petersburg) | 19/05/2021 |
Verified Buyer | |
"This was my first time ordering from SkatePro. I believed this was a Canadian company, as it was SkatePro.ca. I did not see any information regarding where it was being shipped from until I got notice of the shipment in progress. I had to pay 'duties' once it arrived. I have to tighten the handles constantly, and even so, the handles pop out every time its used. Overall I am not very happy." | |
amanda rotko (Hamilton) | 19/05/2021 |
Reply from SkatePro: Hi Amanda, Thank you for your review! We do have a Canadian domain to make our Canadian customers' purchases a lot easier :) You are able to see every product that we have on our website with English specifications and in your currency😉. Currently, we are working very hard to include all these extra taxes in our shipping costs. About the scooter, if you are experimenting any issues with it, please contact our customer service team and we will find a solution to that ASAP :) /Cristina |
Verified Buyer | |
"They delivered fast and good products." | |
Lily Rose Watelle (Dublin 4) | 19/05/2021 |
Verified Buyer | |
"Quick" | |
Celine Lemaitre (Dublin) | 18/05/2021 |
Verified Buyer | |
"Good" | |
Tony Pender (Blessington) | 18/05/2021 |
Verified Buyer | |
"Free Bag w/skis-can’t beat it!" | |
Jason Mars (Newport) | 18/05/2021 |
Verified Buyer | |
"Excellent" | |
Eric P. (Lynbrook) | 18/05/2021 |
Verified Buyer | |
"Good quality. Recommended" | |
Darragh O'Keeffe (Maynooth) | 18/05/2021 |
Verified Buyer | |
"Skatepro is my new favorite go to shop for cross-country skiing and inline skating. After- sale service is excellent. Ok I have to wait a bit longer to receive my orders given it ships from Denmark (and on certain items you may have to pay import fees) but it is greatly offset by the choices and prices I get. I passed my fourth order this year. Very pleased." | |
Michel Normand-Marleau (Gatineau) | 18/05/2021 |
Verified Buyer | |
"Would have liked to have known that I would be paying import fees. Site is skatepro.ca and this led me to believe they were a Canadian company with Canadian warehouses and not drop shipping from other countries. Pricing was therefore higher than I expected." | |
Loring Palleske (Bewdley) | 17/05/2021 |
Reply from SkatePro: Hi Loring, On your order with SkatePro, you will not pay taxes and duties. These will be collected by the delivery company in the name of your local authorities, the CBSA. Their Website allows you to check your estimated taxes and duties beforehand, by using their calculator. We do also have such a calculator implemented now and as soon as you are about to check out it shows you an estimation. Please have in mind that the taxes and duties will be regulated and collected by Canadian customs, so they can vary a bit and probably not match the estimation. We do also provide the information, that we are shipping from Europe as we are a Danish company. If there is any further question, please feel free to get in touch with us again. Always happy to help. / Pierre |
Verified Buyer | |
"Ordering from skate pro was easy and they updated me on the order and delivery status. Would definitely order from there again and would recommend others to consider skate pro for your sporting goods needs." | |
Douglas Holthaus (Lutherville Timonium) | 17/05/2021 |
Verified Buyer | |
"Good service 👍" | |
Kamila S. (Dublin 3) | 17/05/2021 |
Verified Buyer | |
"I spoke with a customer service rep prior to purchase, as I've never had or used roller skis. He was very helpful in explaining what I'd need and provided excellent recommendations. The order came right on time and everything was in good shape and as ordered. One warning for US buyers: Although the prices are quoted in dollars, the purchase is actually made off shore, so there could be a foreign transaction fee charged by your credit card company. Either be prepared for this or use a "travel card" that waives those fees. Regardless, I'm pleased with my purchase and my interaction with Skatepro. I'm sure I'll be using them again." | |
Jonathan Lasko (Enfield) | 17/05/2021 |
Verified Buyer | |
"Amazing" | |
kyle marion (Bradford) | 17/05/2021 |
Verified Buyer | |
"Very good" | |
Michelle J. (Beaconsfield) | 17/05/2021 |
Verified Buyer | |
"In general good 1st shopping experience. Website easy to navigate, great products selection. The only thing is that it was not clearly indicated that I would have to pay extra duties on the roller skates I bought and it took my a bit by surprise." | |
Danielle Tremblay (VAUDREUIL-DORION) | 16/05/2021 |
Verified Buyer | |
"I ordered my skates two weeks ago now and the latest shipping estimate was yesterday however I have not received my skates but the skate pro website says they have been delivered however fedex says there in Hollogne Belgium, would love to get my skates and if not that the very least a refund" | |
Caleb Biles (Kannapolis) | 15/05/2021 |
Reply from SkatePro: Hi Caleb, I am really sorry that you have not received your skates yet. Unfortunately, FedEx is experiencing a backlog of parcels in their European stations, which is causing this delay 😟 However, I can see your parcel is scheduled to be delivered today😀 For your next order, I would like to offer our free delivery service with UPS which is faster as an apology for this delay. Thanks again for your patience with this. /Lily |
Verified Buyer | |
"Can’t fault them, they seem to care about my customer satisfaction and quick and friendly too." | |
Cara Mannion (Galway) | 15/05/2021 |
Verified Buyer | |
"Very good experience, I didn’t have any problem, thanks so much" | |
Rocio Medina (Vancouver) | 14/05/2021 |
Verified Buyer | |
"This was my first time ordering from this company and I'll definitely be placing more orders in the future. They were prompt with processing and shipping out my order. When my shipment came in i was surprised how fast it took but when i looked at the return address and realized they came all the way from Germany (I live in Vernon BC, Canada) I was completely astounded that we received them in only 1.5 weeks! And the product was perfect as well. Thanks guys, you're awesome!!" | |
Erika Roberge (Vernon) | 13/05/2021 |
Verified Buyer | |
"When I shop on a .ca website, I expect that either the shipment if going to originate in Canada, or the vendor is going to CLEARLY indicate that the shipment is coming from elsewhere and extra duty fees will be required. While this website says duty fees are possible for shipments that originate outside of Canada, there was no clear indication that what I ordered would come from Denmark. Shipping also took a week longer than estimated." | |
Rob E. (Barrie) | 13/05/2021 |
Reply from SkatePro: Hi Rob, I can understand your frustration and I will do my best to explain it to you. Whilst we are based in Denmark, we have a Canadian domain so the customer can see the products in Canadian Dollars and read it in English. In our checkout box, we do state that orders are shipped from an EU warehouse, as well as an estimation of tax and duty fees depending on your location. I am sorry this was not clear enough. We are working very hard to include these extra taxes in our shipping fees so it is clearer for the customer. Apologies again for this. /Lily. |
Verified Buyer | |
"Great site, good customer service when I called and needed help, will be buying from here again soon. Fast shipping." | |
Adam dawson (Whitehorse) | 12/05/2021 |
Verified Buyer | |
"The customer service is nice and helpful, delivery went fast." | |
Milly Trusca (DUBLIN) | 12/05/2021 |
Verified Buyer | |
"Overall great shopping experience. Great price, fast delivery" | |
Christian Butzlaff (Menlo Park) | 12/05/2021 |
Verified Buyer | |
"Excellent. Helpful advice in the website for beginners. Stuff arrived quickly." | |
Aoife D. (Cork city northside) | 11/05/2021 |
Verified Buyer | |
"Great skates. Kids love them. Fast shipping." | |
Hasan R. (Pickering) | 11/05/2021 |
Verified Buyer | |
"Kinda hesitant to order since it was overseas (I’m in the us). But man did they exceed my expectations. Shipping was fast and properly packaged. Mine came in a proper size box so my tires weren’t folded like a lot of bike shops here in the states do. Would definitely buy from skate pro again." | |
Juan Gonzalez (Fresno) | 11/05/2021 |
Verified Buyer | |
"Great experience overall" | |
Stacey-Ann K. (Scarborough) | 11/05/2021 |
Verified Buyer | |
"Good. Easy navigate the Web site, a few things not in stock was a bit disappointing..." | |
Marc B. (Waterford) | 11/05/2021 |
Verified Buyer | |
"Would definitely recommend SkatePro for good quality skates. They arrived within a week of ordering and the information for sizing etc was perfect for getting everything to fit properly." | |
Vanessa Baker (Dublin) | 11/05/2021 |
Verified Buyer | |
"Brilliant experience, board arrived really quickly and was excellently packaged. Great information on the site and customer service is excellent." | |
Basil A. (Midleton) | 11/05/2021 |
Verified Buyer | |
"Awesome. Quick shipment, great to deal with and great website. Couldn’t be happier Thank you SkatePro" | |
Scot S. (Lititz) | 11/05/2021 |
Verified Buyer | |
"Excellent" | |
Shawn Finnegan (Belle Mead) | 11/05/2021 |
Verified Buyer | |
"Great work skate pro!" | |
Isaac Vania (Luxemburg) | 11/05/2021 |
Verified Buyer | |
"Best price I could find. Skis delivered quickly. Binders stuck at international import for a week. But when it passed, only took one day to arrive. Haven't tried them yet, but they look in good conditions. Overall a great experience. Would buy again in the future." | |
Cheng Huang (San Mateo) | 10/05/2021 |
Verified Buyer | |
"Overall great experience with Skate Pro. Quick shipping and great product. Next time not gonna have fedex delivery for they seems to have lost the package for awhile." | |
Craig Hutchison (Ingersoll) | 10/05/2021 |
Verified Buyer | |
"Overall my experience was great . They shipped my order out very quickly . Fed ex kinda made it run late but skatepro helped me along the way and answered every question I had and were super polite and responsive . Will definitely be ordering from skatepro again . Happy shopper from Ontario Canada 🇨🇦❤" | |
Amanda Sheridan (Crystal Beach) | 10/05/2021 |
Verified Buyer | |
"Delivered a great product at a great price overseas with no problems. Sure shipping took a bit but that was to be expected. Would recommend." | |
Sean R. (Bend) | 10/05/2021 |
Verified Buyer | |
"Fit was smaller then the size it claimed and shipping was 80 dollars" | |
Mike lasiuk (Fort mcmurray) | 10/05/2021 |
Reply from SkatePro: Hi Mike, I am sorry the tee did not fit as well as you expected. You are always welcome to return it to us. In regards to the shipping, the fee from SkatePro is $19, however the remaining $61 is from the import fees charged by FedEx. We do provide an estimated import fee in our checkout box, but I am sorry this was not clear enough. We are working very hard to include these extra taxes in our shipping fees so it is clear for the customer. Apologies again for this /Lily. |
Verified Buyer | |
"Great experience ordering from skate pro - shipping was fast enough and very pleasant to order from would recommend 100%" | |
Aoife Casey (Dunshaughlin) | 10/05/2021 |
Verified Buyer | |
"My experience was very poor. They sent me the wrong size. Ended up paying shipping for something I had to send back. Just received another bill from FX for import fees. I will never purchase another item from this company.." | |
David Bamford (Edmonton) | 10/05/2021 |
Reply from SkatePro: Hi David, Thank you for your review. I'm really sorry to hear about this. We always recommend to our customers that they get in contact with us as soon as there is a problem. We are more than happy to refund you for the shipping costs, and as for the import fees, if they have already been paid, you can get in contact with Canadian Border Services Agency (CBSA), and they will claim these costs. If you wish to choose another size or would just like some more recommendations, please get in touch with our team at email@skatepro.ca, and we will be more than happy to help out. Have a wonderful day and take care! 😊 / Marie |
Verified Buyer | |
"SkatePro are an amazing shop, Had small issues with shipping but found out it was from my side and not there's at all, But there customer service team was great and very helpful. Can not thank them enough for all there help. Highly recommend them" | |
Mark Fennell (Portland) | 09/05/2021 |
Verified Buyer | |
"Chegou no dia previsto. Tudo bem embalado." | |
Ellen T. (Cork) | 09/05/2021 |
Verified Buyer | |
"Package came later than expected but still a reasonable time" | |
Isabelle G. (London) | 09/05/2021 |
Verified Buyer | |
"I'm very happy with the shipping speed (especially for U.S. Shipping!), prices and service provided by SkatePro! I highly recommend them, and will definitely order from them again!" | |
Erica B. (Bossier City) | 07/05/2021 |
Verified Buyer | |
"Very fast delivery and great quality products!" | |
Chloe M. (Dublin 18) | 07/05/2021 |
Verified Buyer | |
"Very easy to work with, shipped fast." | |
Mark Wolfmeyer (Lake Bluff) | 06/05/2021 |
Verified Buyer | |
"Great shopping experience. Easy shipping to US didn’t take as long as I expected." | |
T. Jordan (Loganville) | 06/05/2021 |
Verified Buyer | |
"Speedy delivery and great product" | |
Rachel D. (Enfield) | 06/05/2021 |
Verified Buyer | |
"Super good website just order a scooter and got it right on time only took a week, would recommend" | |
Jackson Brown (Castlegar) | 06/05/2021 |
Verified Buyer | |
"Customer service team is so responsive happy with service recieved in regards to the three orders I've made to date of 2 skateboards and safety gear" | |
Lauren De lacey (Kilkenny) | 05/05/2021 |
Verified Buyer | |
"I didnt realize I would need to pay a duty tax but all in all I loved what I got which is the main thing." | |
Laura F. (Scarborough) | 05/05/2021 |
Verified Buyer | |
"Skatepro had the best prices! Great customer service. My snowboard arrived quickly and in perfect condition. I’ll definitely be buying from them again." | |
Matthew N. (Port Townsend) | 05/05/2021 |
Verified Buyer | |
"Fast delivery, the package came in nice and safe and stickers! I loved the stickers ❤️" | |
Stephanie Keres (Limerick) | 05/05/2021 |
Verified Buyer | |
"Fast delivery great prices would order again" | |
Leanne Maunsell (Co Tipperary) | 05/05/2021 |
Verified Buyer | |
"Disappointing with one of the scooter not folding, but company seems receptive. Will get the fix done locally, as it's prime scooting season to avoid long waits for the replacement." | |
Jeffrey T. (Edmonton) | 05/05/2021 |
Verified Buyer | |
"Awesome" | |
Jackson Lambert (Co.cork) | 05/05/2021 |
Verified Buyer | |
"Great selection of items, decent price. The shipping was slow but I mean, pandemic." | |
Morgan L. (Ottawa) | 04/05/2021 |
Verified Buyer | |
"Great experience! I will buy again. Thanks :)" | |
Dario Di Paola (Blanchardstown) | 04/05/2021 |
Verified Buyer | |
"Good find" | |
Robert Hammonds II (Antioch) | 04/05/2021 |
Verified Buyer | |
"I will make this be my first stop for parts!" | |
Jason Abplanalp (Londonderry) | 04/05/2021 |
Verified Buyer | |
"First time ordering from skatepro, it was a good experience dealing with the duty tax, although i was skeptical but skatepro did mention beforehand that i would have to pay a duty tax, fedex called me and emailed and it was easy to get through and pay. Very good selection of skate gear, ill definetley order again. Love the Blind deck, love the ricta wheels, love the bearings, love the hardware and they even hooked me up with some skatepro stickers. Thank you skatepro!" | |
R.J Nashkawa (Massey) | 04/05/2021 |
Verified Buyer | |
"Great experience, fast shipping and brilliant products!" | |
Frances Quigley (Dublin) | 04/05/2021 |
Verified Buyer | |
"Since I discovered SkatePro, I fell in love with the inventory, the prices, and specially the customer service. I really like the fact that I can either use English or Spanish when doing business with SkatePro. This is my skate shop, and I’m not changing it." | |
Erika A. (Worcester) | 04/05/2021 |
Verified Buyer | |
"Quality and service is excellent" | |
Mary Jane Cerveza Ragucos (North York) | 03/05/2021 |
Verified Buyer | |
"Great experience so far!" | |
Charlotte Garvin (Gatineau) | 03/05/2021 |
Verified Buyer | |
"Communication was very responsive and the shipping was expedient. All good." | |
Robert Ambrose (Whitefish) | 03/05/2021 |
Verified Buyer | |
"Easy to use and great description and pictures of products" | |
Davina Oram (Waterford) | 03/05/2021 |
Verified Buyer | |
"Shipping from the eu to the us in about a week. No complaints at all" | |
John Biondi (Sturtevant) | 03/05/2021 |
Verified Buyer | |
"Great website, easy to use, so many products available!" | |
Eve Harrington (Cork) | 03/05/2021 |
Verified Buyer | |
"Fast service! Great product" | |
Janet Greczi (Ballymahon) | 03/05/2021 |
Verified Buyer | |
"No complaints" | |
Sean Carroll (Dublin 2) | 03/05/2021 |
Verified Buyer | |
"Excellent store and service" | |
David Mills (Cork) | 03/05/2021 |